[Remote] Fraud Prevention Advisor, Remote
Note: The job is a remote job and is open to candidates in USA. Desjardins is a financial services cooperative that is committed to protecting its members and clients from fraud. As a Fraud Prevention Advisor, you will play a crucial role in detecting and combating suspicious activities, advising victims of fraud, and ensuring service quality in accordance with organizational standards.
Responsibilities
- Collect, compile and analyze the type and nature of suspicious transactions
- Advise members and clients who are victims of fraud on preventive measures
- Establish an advisory relationship by identifying current and potential needs
- Identify operational risks and continuously help improve the Desjardins Group Security Office’s activities
- Assist and support members and clients who are victims of various scams, ensuring they are satisfied with the support received and have an understanding of fraud
Skills
- General college diploma in a related field
- A minimum of one year of relevant experience
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Available to come to the office occasionally during training and once a month afterwards
- Available to work Monday to Sunday between 7:00 a.m. and midnight
- Other combinations of qualifications and relevant experience may be considered
Benefits
- An annual performance-related bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance, including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Benefits are subject to eligibility criteria.
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