[Remote] Frontline Underwriter

Note: The job is a remote job and is open to candidates in USA. Greenbox Capital is dedicated to helping small businesses thrive by providing fast and accessible funding. As a Frontline Underwriter, you will be responsible for reviewing merchant applications, analyzing bank statements, and ensuring high-quality underwriting decisions to protect portfolio health.

Responsibilities

• Evaluate incoming merchant applications for completeness and readiness
• Spot red flags and prepare files for deeper underwriting
• Deliver high-quality reviews within daily and weekly SLAs
• Communicate with brokers and internal teams to close gaps fast
• Review and verify merchant submissions for completeness and accuracy, ensuring packages meet intake standards and are SOP-compliant
• Analyze bank statements and business documents and identify and escalate discrepancies or concerns to Underwriters
• Maintain data integrity in CRM and document systems and enter information accurately and clearly mark incomplete submissions
• Communicate effectively with brokers and internal stakeholders and respond quickly to missing info and maintain a strong, service-oriented tone
• Meet key performance targets
• Hit a minimum of 70% of top producer benchmarks for volume, accuracy and turnaround time
• Maintain an error rate of 4% or lower
• Maintain an average processing time of 24 minutes per submission
• Performance is assessed monthly, with feedback given daily, weekly, or as needed

Skills

• Have strong attention to detail and enjoy working with financial data
• Can review bank statements with confidence and spot anomalies quickly
• Bring a positive attitude and learn fast in a remote, high-volume environment
• Are comfortable with daily targets and quality-based performance metrics
• Have prior experience in merchant cash advance (MCA) or are eager to gain it
• 0–1+ years of underwriting, financial analysis, or small business lending experience
• Comfortable reviewing financial statements and business documentation
• Familiarity with MS Office, especially Excel
• CRM and document management experience (Centrex or similar a plus)
• Familiarity with AI tools to improve efficiency and accuracy in workflows
• Typing speed and digital workflow agility (you'll complete a typing and UW assessment during the interview process)
• QA or financial statement or document review background is a strong plus
• Bachelor's degree not required - we care more about your mindset and skill set

Benefits

• Flexible PTO – Work hard, rest well
• Remote-First – Work from anywhere in the Philippines, aligned to EST
• Smart, Supportive Teammates – Work with people who are kind, sharp, and aligned with our values: Commitment, Communication, Teamwork, Service, and Integrity

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