[Remote] Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. Go Ape USA is an outdoor adventure center offering self-guided treetop courses. The Inside Sales Representative will be responsible for delivering exceptional customer service and driving sales growth by responding to booking inquiries and managing group bookings.

Responsibilities

• Respond to all inbound inquiries by phone and email in accordance with Inside Sales and Customer Care Standards
• Convey the Go Ape experience in a detailed and descriptive manner over the phone to potential guests
• Execute a sales outreach strategy by calling/emailing leads with information about Go Ape activities and pricing
• Maintain all communications through the company CRM and Booking Tools
• Communicate with sales, marketing, and sites to arrange special bookings
• Coordinate third party booking events
• Maintain a deep understanding of Go Ape’s Team Building offerings to confidently communicate options and benefits to clients
• Tailor team building events to meet the specific needs, goals, and objectives of each client or organization
• Resolve guest issues as they relate to bookings by providing timely and accurate information
• Serve on the internal call support team by answering calls and providing support to guest inquiries
• Record and track data related to group bookings, guest inquires, and issue resolution
• Support sites as a point of contact for guest issues during site operational hours
• Adhere to all company policies and procedures
• Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization
• Performs other duties and responsibilities as required or requested

Skills

• High school diploma or equivalent
• Basic proficiency with Microsoft Office products, including Excel, Word, Outlook, and Teams
• At least six (6) months of prior experience in a customer service or sales role, demonstrating strong communication and problem-solving skills
• Ability to manage multiple tasks effectively in a fast-paced environment while maintaining attention to detail and accuracy
• A passion for delivering outstanding customer experiences and a drive to exceed sales targets
• Prior experience with lead generation, customer relationship management (CRM) tools, and payment processing systems

Benefits

• Competitive compensation
• Bonus programs
• Healthcare plans
• Paid time off
• Flexible scheduling

Company Overview