[Remote] Medical Records & Authorization Coordinator
Note: The job is a remote job and is open to candidates in USA. Dreem Health is a leading digital sleep clinic dedicated to improving sleep health through innovative technology and expert care. As a Medical Records & Authorization Coordinator, you will ensure the seamless flow of clinical information and support timely patient care by managing medical records requests and insurance pre-authorizations.
Responsibilities
- Manage fax and mail intake
- Process medical records requests
- Complete insurance pre-authorizations
- Handle documentation, correspondence, and authorization requests accurately and efficiently
Skills
- Prior experience with pre-authorizations and insurance authorizations; experience in sleep medicine (e.g., PSG, Home Sleep Testing, PAP therapy, GLP-1 therapy) is a plus
- Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems
- Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment
- Ability to work autonomously while interacting effectively with healthcare providers, and payors
- Foundational understanding of Insurance Authorization process, medical record management
- A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes
- Completion of a Medical Assistant program or equivalent healthcare experience
- Excellent customer skills with an ability to multitask in a fast paced environment
- High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey
Benefits
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- 20 days PTO + 10 paid holidays + sick leave
- FREE One Medical membership
- Internet reimbursement
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