[Remote] Yard Advisor
Note: The job is a remote job and is open to candidates in USA. Sunday is a company focused on lawn and garden care, seeking Yard Advisors with a passion for customer service. The role involves assisting customers with lawn care inquiries and ensuring high levels of satisfaction through effective communication.
Responsibilities
- Providing a high level of customer satisfaction by focusing on the timely resolution of issues and professional communication
- Learning the Sunday product, including lawn and turf science, in order to speak at a high level to our customers about not only our products but the science behind them
- Answering questions pertaining to lawn care plans, services, products, and lawn care advice to resolve any customer concerns
- Answering phone calls, responding to emails, and responding to SMS texts in order to resolve customer issues in a timely fashion
- Providing 5-star services to our customers to grow customer satisfaction and ultimately drive repeat purchases for Sunday
- Effectively communicating work status and customer issues to teammates and managers by sharing best practices, identifying issues and resolutions, and appropriately elevating any concerns
Skills
- Knowledgeable in lawns and gardens
- Previous customer service experience, ideally with phone/email experience
- Exceptional written and verbal communication skills
- Customer-centric mindset with willingness to continually listen and learn
- Strong interpersonal skills, including flexibility, positivity, and relatability
- Understanding of time sensitivity for issue escalation
- Thrives under pressure; you are able to keep up with the ambiguous, fast-paced environment of Sunday
- Understands and fosters an environment of teamwork and collaboration
- Exhibits Sunday core Values: Curiosity, Passion, Courageousness, Drive, Humility, and Empathy
Benefits
- Remote
- Flexible schedule
Company Overview