[Remote] Onboarding Specialist
Note: The job is a remote job and is open to candidates in USA. Tithe.ly is a fully remote tech company dedicated to serving churches worldwide. The Onboarding Specialist will lead churches through the onboarding process, ensuring a successful adoption of Tithe.ly products and fostering strong customer relationships.
Responsibilities
- Lead churches through a successful launch across Tithe.ly products, including Giving, Apps, ChMS, Sites, and add-ons
- Provide high-touch, time-bound 1:1 onboarding and care for assigned accounts
- Support onboarding through a mix of:
- 1:1 video meetings
- Phone calls
- Email and inbox support
- Webinars and other onboarding activities as needed
- Support retention efforts by engaging customers who are at risk of cancellation
- Position and sell Premium Onboarding for customers who want continued, guided high-touch support
- Coordinate smooth handoffs to long-term or lifetime care services for high-value customers
- Drive successful launches as a core KPI and consistently meet or exceed Scorecard metrics
- Track and manage onboarding accounts efficiently using tools such as HubSpot, Zendesk, and ChurnZero
Skills
- Experience in a customer-facing role
- Experience leading live customer interactions via video, phone, or chat
- Customer Success experience in a SaaS environment
- Experience with church management systems (ChMS), giving platforms, or related technology
- Experience supporting retention or upselling premium services
- Experience hosting webinars or group trainings
Benefits
- Health, dental, and vision coverage for you and your family
- Life and disability insurance
- Retirement matching
- Paid time off
- And more
Company Overview