[Remote] Operations IT Analyst I (Remote)
Note: The job is a remote job and is open to candidates in USA. Vericast is a financial institution performance partner that helps banks and credit unions enhance growth and efficiency through data and technology. The Operations IT Analyst I is responsible for executing IT operations processes, ensuring the stability of IT service delivery, and managing incident resolution and scheduled tasks.
Responsibilities
- Execute IT infrastructure and application support tasks according to documented procedures (40%)
- Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents. Responsible for providing troubleshooting or tier 1 resolution services. (20%)
- Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible. (20%)
- Responsible for managing and maintaining Standard Operating Procedures manuals (20%)
Skills
- 1+ years of experience in an IT-related field required
- B.S. or B.A. in Computer Science preferred
- ITIL v3 or v4 Foundations Certification preferred
- Demonstrate knowledge with IT Service Management tools (HP Service Manager, Service Now, Cherwell, etc.)
- Demonstrate knowledge executing documented troubleshooting processes
- Demonstrate knowledge with IT Event Management tools (CA Spectrum / Unicenter, HP OM, SolarWinds, etc.) to identify and triage events for action a plus
- Demonstrate knowledge with one or more of the following technologies: Windows Server 2010+, Mainframe (zOS, JCL, etc.), Control-M job scheduling, Storage or Backup systems (IBM, EMC, etc.)
- Demonstrate proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.)
- Ability to work shifts including nights and/or weekends
- Exhibit strong verbal and written communication skills
- Ability to work in a collaborative, dynamic team environment and interact at all levels
- Ability to meet deadlines in a fast-paced environment. Exhibit excellent time management and project planning / strategizing skills
Company Overview
Company H1B Sponsorship