[Remote] Operations Specialist

Note: The job is a remote job and is open to candidates in USA. B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Operations Specialist is responsible for creating, reviewing, and optimizing listings to drive recovery and sales, collaborating with cross-functional partners to improve processes and resolve workflow issues.

Responsibilities

• Exercises independent judgment within their scope of work to review and resolve workflow issues with accuracy and consistency
• Navigates ambiguity by weighing trade-offs, considering downstream impacts, and aligning actions with team and company objectives
• Defines and executes efficient workflows to ensure listings are created and reviewed within established SLAs
• Strategically divides master inventory files into optimized listings using seller-specific standards and subject matter expertise to maximize recovery and velocity
• Partners with cross-functional teams to design listing strategies that exceed client expectations while balancing efficiency, accuracy, and scalability
• Identifies and implements process improvement opportunities, adapting to client changes and enhancing tool functionality and efficiency through specialized knowledge in online transactions
• Leverages automation tools (e.g., AI, Excel macros) to streamline repetitive steps and increase efficiency
• Tracks and reports listing metrics to drive accountability and continuous improvement
• Supports onboarding of new sellers and locations, ensuring standardized and scalable processes
• Leads ongoing and ad hoc projects in support of clients and internal stakeholders
• Tracks and documents order status between sellers and buyers to ensure timely resolution and minimize disputes
• Monitors account and category performance to recommend competitive pricing strategies for future inventory
• Ensures inventory is properly allocated across sales methods to align with departmental and client objectives
• Reviews aging inventory and adjusts sales method or pricing strategies to meet performance targets

Skills

• High School Diploma or GED
• Thorough attention to detail
• Excellent written and verbal English communication skills
• Advanced or proficient knowledge of Excel and Google Sheets (i.e., pivot tables, vlookups)
• Experience working in a fast-paced and multi-deadline-driven environment
• Efficient and analytical with the ability to self-manage while contributing to a positive work environment
• Must be a team player who naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best results
• Excellent problem-solving and critical thinking skills to find innovative ways of processing client information into listings
• Previous experience related to online eCommerce, Marketplace or B2B platform sales such as Amazon, eBay, Shopify, and Woocommerce
• Knowledge of Python, MySQL, Ruby, or other popular programming languages is a plus
• Prior work experience in HTML and Magento
• Bachelor's degree or an equivalent combination of education or experience

Benefits

• Competitive compensation packages including bonuses and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks

Company Overview