Remote Outreach Specialist

Role overview

As an Outreach Specialist, you will play a critical role in driving member engagement and enrollment in the 2nd.MD Program with Transcarent. This is an outbound focused role for someone who is energized by influencing decisions through meaningful conversations. You will proactively connect with eligible members, clearly articulate the value of Transcarent’s 2nd MD Service, overcome hesitation, and motivate action. Success in this role requires strong persuasive communication, resilience, and the ability to consistently perform against defined engagement and enrollment goals while maintaining a positive, professional member experience. This role is ideal for someone with inside sales experience who enjoys dialing, objection handling, and converting interest into action.

A Day in the Life

Outbound, cold calling (100+ calls per day) to engage eligible members

Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services

Use consultative selling techniques to understand member needs, address concerns, and overcome objections

Collect relevant health and background information and route members efficiently to the appropriate clinical resources

Build rapport quickly and establish trust to influence member decision-making

Manage follow-up activities to re-engage members and close enrollment opportunities

Accurately document conversations, outcomes, and next steps in internal systems

Maintain an organized pipeline of outreach and follow-up activities

Collaborate with an integrated care team to support timely care coordination

Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

What We’re Looking For

2+ years of sales experience required

Proven success in high-volume outbound calling

Available to work the following schedule: Monday – Thursday, 9:00 AM – 6:00 PM CST (7a - 4p PST / 8a - 5p MST / 10a - 7p EST) and Friday, 8:00am - 5:00pm CST

Start Date: June 8th

Experience with cold calling and proactive outreach

Comfort working toward individual performance targets

Strong persuasive and consultative communication skills

Job Type: Remote, Full-Time

Base Rate: $20.50/hour + uncapped monthly sales incentive bonus
Who we are  

Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.

For more information, visit transcarent.com, and follow us on LinkedIn. 

At Transcarent, our values guide everything we do:

People First: We prioritize our Members, clients, and each other in every decision

Care: Every decision starts with improving health and care for our Members

Resilience: We push boundaries and take the uncharted path to change an industry

Results: We take ownership, solve with speed, and deliver for our people and each other

Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

Competitive medical, dental, and vision coverage  

Competitive 401(k) Plan with a generous company match  

Flexible Time Off/Paid Time Off, 13 paid holidays  

Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 

Mental Health and Wellness benefits  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.