[Remote] PAS Operations Support Specialist

Note: The job is a remote job and is open to candidates in USA. R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals. As a PAS Operations Support Specialist, you will support and maintain PAS Operations, accurately extract and enter data from various EMR systems, and act as a liaison between users and leadership.

Responsibilities

• Continuously monitor and report on the supply and demand of case consults in the web-based portal work queue. Perform hourly operational evaluations and make appropriate workflow adjustments to accommodate supply and demand
• Accurately extract relevant data from multiple EMR systems
• Enter extracted data into the R1 PAS online portal with precision and attention to detail. Attach e-faxed medical records to corresponding cases in the PAS portal application
• Resolve requests on your own immediately or redirect in real time to the right person or department who can resolve them
• Act as the central contact and communication hub between clients and internal employees, managing inbound and outbound calls
• Resolve as much as possible of real-time troubleshooting machine/software failures, portal malfunctions, and portal user errors. Escalate to appropriate parties when necessary, through the outlined IT escalation process/ticketing system
• Triage, note, and facilitate outages, portal glitches, and physician downtime due to IT issues using a centralized service desk
• Receive information from client hospital sites, either from their case management tool (ie, Careport or Epic) or email, and make initial entry of case into the portal

Skills

• Ability to accurately extract and enter data from a variety of Electronic Medical Records (EMR) systems into the R1 PAS portal
• Demonstrate expert application knowledge and provide troubleshooting assistance to both internal and external end users
• Act as a liaison between leadership, application users, and Information Systems
• Continuously monitor and report on the supply and demand of case consults in the web-based portal work queue
• Perform hourly operational evaluations and make appropriate workflow adjustments to accommodate supply and demand
• Accurately extract relevant data from multiple EMR systems
• Enter extracted data into the R1 PAS online portal with precision and attention to detail
• Attach e-faxed medical records to corresponding cases in the PAS portal application
• Resolve requests on your own immediately or redirect in real time to the right person or department who can resolve them
• Act as the central contact and communication hub between clients and internal employees, managing inbound and outbound calls
• Resolve as much as possible of real-time troubleshooting machine/software failures, portal malfunctions, and portal user errors
• Escalate to appropriate parties when necessary, through the outlined IT escalation process/ticketing system
• Triage, note, and facilitate outages, portal glitches, and physician downtime due to IT issues using a centralized service desk
• Receive information from client hospital sites, either from their case management tool (ie, Careport or Epic) or email, and make initial entry of case into the portal
• Previous experience in data entry or healthcare administration, preferably within a hospital setting
• Flexibility to adapt to changing processes and software updates
• Strong attention to detail
• Effective time management

Benefits

• Competitive benefits package

Company Overview

Company H1B Sponsorship