Remote personal injury training supervisor

This is a remote position.

Key Responsibilities:

Train new hires on personal injury processes, case intake procedures, and client communication standards

Develop and implement training materials, scripts, and performance guidelines

Monitor team performance, calls, and case handling to ensure quality and compliance

Provide ongoing coaching, feedback, and performance evaluations

Identify areas for improvement and implement strategies to increase productivity and conversion rates

Work closely with management to refine processes and optimize team efficiency

Assist in onboarding and continuous development of team members

Qualifications:

2+ years of experience in personal injury (intake, case management, or legal support)

Previous experience in training, coaching, or supervising a team

Strong understanding of personal injury workflows and client intake processes

Excellent communication and leadership skills

Ability to manage and motivate a remote team

Highly organized with strong attention to detail

Comfortable working in a fast-paced, performance-driven environment

Preferred Qualifications:

Experience working with U.S.-based law firms

Bilingual (Spanish preferred)

Familiarity with CRM/case management systems

What We Offer:

Fully remote position

Competitive compensation based on experience

Opportunity for growth within a rapidly expanding organization

Collaborative and supportive team environment