[Remote] Remote Bilingual Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is committed to advancing a sustainable, equitable, and carbon-neutral energy-efficient future. They are seeking a Bilingual Customer Support Specialist to handle inbound customer calls regarding energy efficiency programs and provide support across various platforms.
Responsibilities
- Handle inbound customer calls regarding energy efficiency programs
- Support multiple programs across various platforms
- Provide customer service, visit scheduling, customer enrollment, program education, tech support, online support, and status updates
- Interact with customers through calls, chat, or email depending on program needs
- Use a wide range of support scripts and guides
- Access and review personal performance data and progress in real time
- Maintain adherence to scheduled working hours, including set lunches and breaks
Skills
- High School Diploma or GED
- Bilingual in English and Spanish
- Ability to type 35+ WPM
- Minimum of 6 months in a customer-facing environment; call center experience in inbound/outbound sales preferred
- Experience handling inbound or outbound voice calls
- Ability to expertly navigate scripts and support technical inquiries
- No attendance or punctuality concerns
- Ability to balance customer support with navigating multiple platforms
- Sales-oriented with a focus on customer satisfaction
- Dedicated home office space, free from personal disruptions
- Ability to hardwire internet, with minimum speeds of 10 Mbps upload and 20 Mbps download
- Two power connections in the home office
- Scheduled to be on the phone for the entirety of the shift
- Call center experience in inbound/outbound sales preferred
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal, and parental leave time
- Paid Volunteer Time
- Employee Recognition Program with gift card rewards
- Employee Assistance Program
- Access to on-demand training courses
Company Overview