[Remote] Sales Representative - Renewals & Cloud Sales Specialist
Note: The job is a remote job and is open to candidates in USA. Blueprint is a technology solutions firm headquartered in Bellevue, Washington, dedicated to helping organizations unlock value through technology. The Sales Representative - Renewals & Cloud Sales Specialist will support Education customers through their licensing and cloud renewal lifecycle, manage renewals, identify growth opportunities, and ensure high-quality outcomes that impact revenue retention and customer satisfaction.
Responsibilities
- Engage Education customers to understand business needs and recommend the best licensing models
- Lead end-to-end renewal execution, ensuring agreements are renewed on or before expiration
- Begin renewal planning at T-13 and transition to customer-facing upsell/cross-sell conversations at T-12
- Conduct infrastructure and solution reviews to identify modernization and cloud opportunities
- Follow required engagement processes and collaborate closely with Licensing Solution Partners
- Maintain accurate data hygiene in all systems and renewal tracking tools
- Demonstrate cloud capabilities and ROI to support customer purchasing decisions
- Drive migration of existing licensing to cloud-based solutions while identifying upsell and cross-sell paths
- Activate solution plays under Optimize, Secure, and Prepare motions to support scalable cloud adoption
- Follow approved promotional and outreach guidelines before contacting customers
- Act on digital inbound leads (“Priority 0” signals) received through centralized demand channels
- Handle hand-raiser requests, contact-me forms, and tele-qualified leads with speed and professionalism
- Adhere to documented communication standards and playbooks for customer outreach
- Ensure all unique or updated processes are captured and posted to the secure team channel
- Align to engagement expectations, communication strategy, and feedback loops outlined in ROE
- Follow SLAs, escalation paths, and collaboration norms across teams
- Execute proper handover processes including required tool updates and minimum criteria
- Serve as the customer-facing generalist who initiates engagement and brings in specialists as needed
- Lead the renewal process end-to-end, ensuring accurate, timely deal closure
- Qualify leads to opportunity stage (~40%) and secure customer commitment to explore renewal options
- Coordinate customers, partners, licensing teams, and program managers to drive renewal strategy
- Ensure compliance and proper documentation; maintain high-quality data in all systems
- Support licensing structure, pricing questions, upsell/cross-sell scenarios, and program migrations
- Validate that renewal constructs meet internal policy and compliance requirements
- Collaborate with Renewal Specialists, partners, and program management teams to finalize deals
Skills
- Strong verbal and written communication skills
- Effective negotiation and customer engagement skills
- Ability to work independently, prioritize tasks, and manage time in a high-volume environment
- Basic understanding of sales principles and solution-based selling
- Experience handling customer-facing interactions and managing multiple stakeholders
- Proficiency using CRM or sales tracking tools
- Experience in licensing, renewals, customer acquisition, or inside sales
- Familiarity with cloud concepts, subscription models, or digital transformation initiatives
- Experience working in Education sector sales or public sector sales environments
- Ability to interpret customer digital signals, lead qualification, and pipeline development
- Knowledge of structured renewal frameworks and lifecycle engagement processes
- Prior work in a structured, metrics-driven sales environment with SLAs and KPIs
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Company Overview