[Remote] Website Support Specialist
Note: The job is a remote job and is open to candidates in USA. Best Version Media is a company that connects local businesses to customers through innovative print and digital solutions. They are seeking a Website Support Specialist to handle post-launch website updates, ensuring optimal performance and client satisfaction.
Responsibilities
- Handle website content and design updates (simple to moderate complexity) post-launch
- Manage domain transfers and support all aspects of website launching and publishing
- Conduct thorough post-publish checks including running Screaming Frog audits, Google PageSpeed Insights tests, and verifying Google Search Console (GSC) and Google Analytics (GA) setup
- Set up and manage client DNS records as needed for website publishing
- Communicate with account managers and clients via ticketing system to resolve requests quickly
Skills
- Experience in website support, digital content management, or technical support roles
- Basic understanding of domain management, DNS, SEO tools, website performance testing, and analytics platforms
- Strong problem-solving and communication skills
- Hands-on experience with content management systems and publishing workflows
- A proactive mindset — you don't just fix issues, you spot trends and recommend solutions
- Ability to prioritize and manage multiple support tickets efficiently
Company Overview