About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

Scaled Customer Success owns the activation, growth, and retention of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

What You’ll Do

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale

  Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls

  Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

  Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

  Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients

  Help us maintain an industry leading satisfaction rate with our customers

  Have the ability to grow, develop and learn in a fast-paced, start-up environment

• Minimum 2 years of experience in sales, customer success, or product operations experience in a B2B organization

  Exceptional project management and time management skills

  Excellent verbal and written communication skills

  Desire for ownership and growth in the role over time

  Proven track record meeting weekly or monthly KPIs

  Experience with owning a high volume book of business of 100+ customers at at time

  Ability to anticipate customers’ needs and position product solutions accordingly

• Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

  Experience with financial services sales

  Experience at a high-growth startup

• 100% medical, dental & vision insurance coverage for you

  Partially covered for your dependents

  One Medical annual membership

  401k (including employer match on contributions made while employed by Ramp)

  Flexible PTO

  Fertility HRA (up to $5,000 per year)

  WFH stipend to support your home office needs

  Wellness stipend

  Parental Leave

  Relocation support to NYC or SF

  Pet insurance

  Other notices

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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