Senior Executive Assistant, Global Customer Solutions | United States | Remote

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions.

Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization.

Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity.

You bring excellent verbal, written, and organizational skills along with a consistent track record of supporting senior executives and driving programs in a dynamic, high-growth tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact. You are  not just eager to learn - you are proactive about leveraging AI tools and automation to make yourself and the people around you more effective. 

What You’ll Be Doing:

Executive Support

Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment

Coordinate extensive domestic and international travel

Help triage, organize, and draft responses to emails as necessary

Manage expenses in a proactive, fiscally alert manner

Ensure and maintain confidentiality of all appropriate communications and documents

Attend meetings, document discussions, and distribute action items

Coordinate and host group meetings, leadership meals, and management team off-sites

Work with sales and customer success teams to coordinate customer meetings and visits

Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support

Handle occasional personal tasks for the executive as needed

Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization

Coordinate temporary office and meeting space as needed

Program Management

Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule

Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions

Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed

Help design and implement lightweight but effective program management processes and frameworks that scale with the team

Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads

Assist in the planning and execution of quarterly business reviews and organizational planning cycles

Identify inefficiencies in how the team operates and bring forward proposals to improve them

Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product

Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress

AI & Automation

Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them

Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)

Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively

Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus 

What Makes You a Great Fit:

You have experience in a tech or high-growth startup environment

You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment

You have hands-on program or project management experience - you know how to run a workstream, not just support one

You are someone who is growing toward a program management career and sees this role as a meaningful step in that direction

You operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments

You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews

You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously

You handle sensitive and confidential information with discretion and integrity

You have experience working remotely and/or internationally and understand the nuances of globally distributed collaboration

You are an excellent communicator across all channels - written, verbal, and in person - and can build strong relationships in a remote-first environment

You are eager to leverage AI and automation tools to work smarter and are not afraid to experiment

Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar)

BA/BS degree preferred; PMP or equivalent certification is a plus 

Compensation & Rewards:

In the US, the annual compensation range for this role is $127,000  - $153,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. 

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.

Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.

Transparent Communication – Expect open decision-making and regular company-wide updates.

Innovation-Driven – Autonomy and support to ship great work and try new things.

Open Source Roots – Built on community-driven values that shape how we work.

Empowered Teams – High trust, low ego culture that values outcomes over optics.

Career Growth Pathways – Defined opportunities to grow and develop your career.

Approachable Leadership – Transparent execs who are involved, visible, and human.

Passionate People – Join a team of smart, supportive folks who care deeply about what they do.

In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 

Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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