Senior ServiceNow Engineer
- Hypergrowth: Deloitte Fast 50 — 3 years in a row
- Tech community credibility: TechTO Canadian Rocketship 2025*
- Industry leadership: CLA Lending Company of the Year — 4 consecutive years
- Talent magnet: CMP Top Mortgage Employer 2025
- Trusted technology: powering major financial institutions across Canada
- An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.
Reporting to the Manager, Process Automation Team, you will design and optimize workflows, integrations, and platform capabilities that support business-critical service operations. The ideal candidate has a strong engineering mindset, exceptional debugging and problem-solving skills, and a passion for building secure, scalable solutions that improve platform performance and user experience.
This role requires someone comfortable working independently in a remote environment, collaborating across technical and functional teams, and maintaining strong documentation and technical communication practices.
- Design and develop complex ServiceNow solutions across CSM and ITSM.
- Build advanced Service Portal / Employee Center experiences using:
○ AngularJS
○ Custom widgets
○ UI Builder components
○ Server & client controllers
- Architect secure external and internal portal access using:
○ ACL strategy
○ Role-based access controls
○ Domain-aware design principles - Develop modular, reusable components using:
○ Script Includes
○ Business Rules
○ Client Scripts
○ UI Actions
○ GlideAjax - Design scalable data models and scoped applications.
- Build robust integrations using:
○ Integration Hub spokes
○ Scripted REST APIs
○ Outbound REST/SOAP calls
○ Flow Designer custom actions - Implement event-driven automation patterns.
- Optimize performance of large data sets and high-volume workflows.
- Develop error handling, logging, and monitoring strategies.
- Define coding standards and peer review practices.
- Participate in upgrade planning and remediation.
- Optimize instance performance and technical debt.
- Implement reporting and analytics to measure platform effectiveness.
- 5–8+ years of hands-on ServiceNow engineering experience.
- 3+ years focused specifically on CSM and/or ITSM.
- Proven experience building secure, scalable portals for multiple user audiences.
- Deep experience with:
○ JavaScript (server-side & client-side)
○ GlideRecord & Glide APIs
○ AngularJS within Service Portal
○ Flow Designer & Integration Hub - Experience implementing complex ACL and data security models.
- Experience supporting enterprise-level ServiceNow environments.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- CIS – CSM or ITSM required
- HRSD certification (nice to have / not required)
The A-Team: Work alongside high-performing talent in the industry.
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