Senior Systems Engineer
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
This Senior Systems Engineer will design, implement, support, and optimize technology solutions across client environments, while acting as a technical expert, escalation point, and key contributor to project delivery, solution design, and continuous improvement initiatives.
The following include but may not be limited to the responsibilities of the Senior Systems Engineer:
Provide remote support and maintain client systems
Install, configure, upgrade, and repair hardware/equipment
Troubleshoot and resolve hardware, network, and system issues
Gather requirements and recommend suitable technologies
Develop technical designs and documentation
Monitor systems, logs, and manage incidents
Work with vendors and ensure compliance with standards
Support projects, solution design, and infrastructure planning
Provide pre-sales technical input (quotes, proposals)
Act as escalation point and technical SME; mentor juniors
Maintain documentation, automate processes, and improve systems
Keep skills updated and accurately track daily activities
Work Set-up / Work Schedule
Remote
8:30am - 5:00pm AEST
Who we are looking for
Successful candidate must possess:
Bachelor’s degree in computer science, Engineering, or a related field
Must have 7+ years of experience in systems engineering
Must have experience in system architecture, including complex solution design and delivery
Strong problem-solving, communication, teamwork, and leadership skills
Hands-on experience with:
Networking: TCP/IP, DNS, DHCP, VLANs, BGP, OSPF, VRRP, SD-WAN
Cloud: Azure, AWS, GCP; Virtualization: VMware, Hyper-V
Operating Systems & Services: Linux, Windows Server; Active Directory (AD), Group Policy, DNS, Exchange, Microsoft 365
M365: Azure AD, Entra, Intune, Conditional Access, SharePoint, Teams
Security: Firewalls, VPNs, identity management
Automation: PowerShell, Python
What we offer
Day 1 HMO + 1 free dependent
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Night differentials pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided
#LI-SA2
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .