Senior Technical Account Manager, Atlas

About the Company

Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. 

 

With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. 

 

Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. 

 

Role Overview

The Senior Technical Account Manager for Atlas is responsible for owning the post-deployment technical success of Armada’s Atlas customers. This role focuses on platform adoption, operational maturity, reliability, and expansion, rather than initial deployment execution.

Atlas deployments are handled by Armada’s support and delivery teams due to the SaaS nature of the product. Once customers are live, the Senior TAM becomes the primary technical owner and success partner, ensuring Atlas is deeply embedded into customer workflows, governance models, and operational processes.

A core responsibility of this role is to build, maintain, and actively drive Joint Success Plans (JSPs) with customers. These plans align Atlas platform capabilities with customer business outcomes and serve as the operating framework for ongoing engagement, prioritization, and value delivery.

Success is measured by adoption depth, customer confidence, retention, expansion, and demonstrated business value.

Location: This role will be based remotely in the Eastern Time Zone.

 

Key Responsibilities

Technical account ownership and customer success

Serve as the primary technical point of contact (L1) for Atlas customers post go-live

Own the short and long-term technical success and health of assigned accounts

Build trusted, durable relationships with customer engineering, IT, platform, and operations teams

Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment

Is main contact point during escalations and drives resolution

Collaborates with AEs to co-deliver QBRs

Joint Success Plan ownership

Build, maintain, and continuously drive Joint Success Plans with customers

Align Atlas platform capabilities to customer business objectives, operational KPIs, and success criteria

Use the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomes

Regularly review and update success plans with customer stakeholders and Armada leadership

Ensure success plans directly inform adoption strategy, roadmap discussions, and expansion planning

Atlas platform adoption and optimization

Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation

Help customers integrate Atlas into existing workflows, tooling, and operational processes

Identify usage gaps, friction points, and opportunities to expand Atlas value

Guide customers from initial usage into advanced, production-grade operating patterns

Identifies applications to be integrated into Marketplace and drives the execution of this integration

Supports customers to self-onboard assets which are not covered by Support like SD-WAN and others

Supports the customers with asset management best practices

Trains new users to use Atlas in a proficient way

Time-to-value and ongoing value realization

Accelerate time-to-value by prioritizing high-impact Atlas use cases

Translate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexity

Track, quantify, and communicate realized value through structured reviews and health checks

Operational excellence and reliability

Monitor platform health, usage trends, and operational signals across assigned accounts

Proactively identify risks, misconfigurations, or adoption challenges before they impact customers

Coordinate with Support, Engineering, and Product teams to resolve issues efficiently

Ensure customers operate Atlas in a secure, stable, and scalable manner

Governance, security, and compliance alignment

Support customers in aligning Atlas usage with security, access control, audit logs, and governance expectations

Partner with customer security and compliance teams as needed

Maintain disciplined operational hygiene, documentation, and access management

Expansion and growth support

Identify Atlas-led expansion opportunities including additional users, environments, or use cases

Partner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success Plan

Provide technical validation and guidance for Atlas-driven growth opportunities

Cross-functional collaboration

Work closely with Support teams responsible for Atlas onboarding and deployment

Partner with Product and Engineering to provide structured feedback based on real customer usage

Collaborate with regional GTM and Customer Success teams to ensure seamless customer experience

 

Qualifications and Experience

8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles

Strong experience supporting enterprise SaaS platforms in production environments

Deep understanding of cloud platforms, distributed systems, and operational tooling

Proven ability to build and drive Joint Success Plans tied to measurable outcomes

Ability to explain complex technical concepts clearly to engineers and executives

Strong written and verbal communication skills

 

Preferred Experience

Experience supporting control planes, management platforms, or observability tools

Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments

Exposure to regulated or sovereign customer environments

Experience driving adoption, value realization, and expansion for enterprise SaaS products

Comfort operating with ambiguity and owning outcomes end to end

 

What Success Looks Like

Joint Success Plans are actively used and referenced by both Armada and customer teams

Atlas adoption deepens over time with clear, measurable value delivered

Customers view the Senior TAM as a trusted technical advisor and success partner

Retention is strong and expansion is driven by demonstrated outcomes

Atlas is positioned as a core operational control plane within customer environments

 

Compensation & Benefits

For U.S. Based candidates: To ensure fairness and transparency, the on-target earnings salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications.  In addition to the salary, this role will also be offered equity and subsidized benefits (details available upon request).

Benefits

Medical, dental, and vision (subsidized cost)

Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)

Retirement plan options, including 401(k) and Roth 401(k)

Unlimited paid time off (PTO)

14 paid company holidays per year

#LI-Remote #HP-1
Compensation
$132,000—$165,000 USD

 

You're a Great Fit if You're

A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge 

A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude 

Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company

A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda 

Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you 

 

Equal Opportunity Statement

At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.

 

Unsolicited Resumes and Candidates

Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.