Senior Technical Operations Engineer (part-time)

Appodeal is a dynamic US-based product company with a truly global presence.

We have offices in Warsaw, Barcelona and Parkland (FL), along with remote team members located around the world.

Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.

Why Appodeal?

At Appodeal, we’re more than just a company—we’re a team united by a common mission: Help people discover and grow their talents through products that enable successful mobile app businesses!

We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.

Here’s what we value, and what we hope you do too:

Continuous Learning and Growth: We are passionate about learning, growing personally, and building rewarding careers.

Making an Impact: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.

Solving Exciting Challenges: We tackle complex problems every day, supported by a team of world-class professionals and mentors.

Enjoying the Journey: We believe in having fun while working toward our goals.

Appodeal Accelerator is a fast-growing division of Appodeal focused on helping mobile app and game developers scale through monetization, mediation, user acquisition, retention, analytics, and operational support.

We work both with game studios and app publishers, supporting projects across multiple verticals, genres, and monetization models.

We’re not a service provider — we act as a strategic growth and product partner. Our team helps partners improve monetization performance, technical stability, retention, testing quality, creative performance, and operational scalability.

Beyond publishing support, we also work deeply with Appodeal’s mediation and monetization ecosystem, helping partners with SDK integrations, attribution, analytics, ad operations, monetization setup, and technical troubleshooting.

We operate as a lean, high-impact team where ownership, speed, technical quality, and continuous process improvement are core to how we work.

We are looking for a Senior Technical Operations Engineer for part-time work to own complex technical support operations for retention partners and act as the primary escalation point for high-priority technical issues.

This role combines:

technical troubleshooting,

retention client communication,

support process ownership,

AI and automation implementation,

operational improvements across the support workflow.

The ideal candidate is highly independent, operationally strong, technically hands-on, and comfortable driving complex investigations with minimal oversight.

Key Responsibilities:

Technical Investigations & Escalations

Own complex SDK, monetization, mediation, attribution, and integration investigations

Perform deep troubleshooting using logs, test builds, dashboards, and device testing

Provide clear root cause analysis and actionable recommendations

Drive escalated retention client issues from investigation to resolution

Identify blockers early and escalate proactively when needed

Retention Client Support

Communicate directly with retention partners through Intercom and Jira

Provide clear, technically accurate, client-ready updates

Maintain high responsiveness and strong ownership during escalations

Improve client confidence during ongoing investigations

AI & Support Automation

Implement AI workflows to improve support efficiency and investigation quality

Automate repetitive support operations where possible

Improve troubleshooting workflows, templates, summaries, and escalation handling

Identify operational bottlenecks and reduce manual workload

Process & Operations Improvement

Build scalable support processes and escalation standards

Improve prioritization and response workflows for high-priority issues

Create and maintain internal technical investigation documentation

Collaborate with Product, QA, and Engineering teams to improve resolution speed

Requirements:

Must-Have:

4+ years of experience in Technical Support, Technical Operations, Solutions Engineering, Support Engineering, or similar client-facing technical roles

Advanced English communication skills (written and spoken) are mandatory

Strong experience troubleshooting mobile SDK integrations and technical issues in production environments

Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations

Experience handling technical escalations and communicating directly with external clients

Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows

Ability to provide clear root cause analysis and actionable technical recommendations

Strong ownership, prioritization, and escalation management skills

Experience working with support and technical tools such as Jira, Firebase, TestFlight, Android Studio, Xcode, Unity, Charles Proxy, or similar

Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency

Comfortable working independently in fast-moving and ambiguous environments

Nice-to-Have:

Experience working with ad monetization and mediation platforms

Experience supporting retention or enterprise-level partners

Experience building support automations, internal tools, or AI-assisted workflows

Familiarity with mobile attribution and analytics platforms

Experience collaborating closely with Product, QA, Engineering, and UA teams

Understanding of mobile game publishing, live operations, or release workflows

Experience improving support processes, documentation, and operational standards

Basic scripting or automation skills are a plus

Why Join Appodeal Accelerator?

High Ownership – You will own and shape technical support operations instead of working as a reactive ticket processor.

Operational Impact – Your work will directly improve retention client experience, support scalability, and internal efficiency.

AI-Driven Environment – We actively invest in automation and AI-assisted workflows to reduce manual operations and improve support quality.

Lean Team Structure – Work closely with Product, QA, Engineering, and Publishing teams with fast decision-making and minimal bureaucracy.

Real Technical Challenges – Work on SDK integrations, monetization systems, attribution flows, mediation setups, and live production issues across multiple games and partners.

 
With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team.

Join us and help shape the future of mobile app success!