Senior Technical Support Specialist
Join the XOTIC PC Customer Service & Sales Team
Turn Your Passion for Tech Into a Career You'll Love - From Anywhere in the U.S.
Are you the friend everyone calls when they need tech advice? Do you enjoy gaming, troubleshooting, and helping people choose the ideal setup? XOTIC PC is hiring motivated, customer-focused, tech-savvy individuals to join our nationwide, work-from-home Customer Service & Sales Team.
About XOTIC PC
Since 1999, we've built custom gaming desktops, high-performance laptops, and professional workstations for gamers, creators, businesses, and performance users across the country. Every system is hand-assembled, and every customer interaction reflects our commitment to quality, innovation, and world-class service.
What You'll Do
This role is hands-on, fast-paced, and ideal for someone who enjoys engaging with customers and solving real issues.
Guide customers through their buying journey, from first questions to final configurations
Respond to customers via phone, live chat, and email with clarity and professionalism
Recommend the right systems for gamers, creators, and professionals
Manage multiple active conversations while maintaining accuracy
Resolve support tickets quickly and clearly
Use AI tools like ChatGPT to improve troubleshooting speed and response quality
Work closely with a team passionate about technology and customer excellence
Why You'll Love Working Here
Nationwide work-from-home role
Standard 5-day work week (Mon–Fri)
Optional 4-day weeks during non-peak seasons
Unlimited vacation (trust-based policy)
Virtual team meetings, events, and giveaways
Employee discounts on high-end systems and gear
Clear growth paths in support, sales, marketing, or operations
A culture built on performance, innovation, and teamwork
What We're Looking For
Strong passion for technology, gaming, or high-performance PCs
Ability to multitask effectively across multiple communication channels
Excellent written and verbal communication skills
Strong follow-through, accuracy, and attention to detail
Ability to resolve tickets quickly while maintaining customer satisfaction
Confidence using AI tools like ChatGPT to support customers
Typing speed of 40+ WPM
High school diploma or equivalent
Must reside within the United States
Bonus Points
2–4 years of customer service or phone-based sales experience
Experience with CRMs or customer service platforms
Hands-on experience helping others build PCs or troubleshoot gaming setups
Want to Stand Out?
Submit a short (2-minute max) intro video explaining:
Who you are
Why you're a strong fit
What excites you about gaming or PC hardware
Email it to management@xoticpc.com or share an unlisted YouTube/Instagram link along with your application.
Benefits & Perks
401(k) with employer match
Health, dental, and vision coverage
Aflac loss-of-pay insurance
Standard 5-day work week (Mon–Fri)
Unlimited vacation
Employee discounts
A collaborative, forward-thinking work environment
Apply Today
If you're ready to deliver exceptional customer experiences, work with high-end technology, and help customers build the perfect system from the comfort of home, this role is your next step.
Apply now and build something exceptional with us.