Service Coordinator

Role Overview
The Service Coordinator is responsible for delivering a seamless client experience by combining client servicing, account coordination, and inside sales responsibilities. This role supports the full client lifecycle, from initial engagement and qualification through post-sale service and account growth. The Service Coordinator plays a key role in driving revenue through proactive sales efforts while ensuring high levels of client satisfaction and retention.

Key Responsibilities
1. Client Servicing & Account Coordination
Act as a primary point of contact for assigned clients, managing inquiries and service requests

Coordinate with internal teams to ensure timely and accurate delivery of services

Support onboarding of new clients and ensure a smooth transition post-sale

Maintain regular communication with clients to ensure satisfaction and retention

Proactively identify, escalate, and help resolve client concerns

2. Inside Sales & Business Development (ISS Function)
Conduct outbound and inbound sales activities, including prospecting, lead follow-ups, and nurturing

Qualify leads and identify client needs through discovery calls and communication

Present services and recommend tailored solutions based on client requirements

Assist in preparing proposals and support the sales process through to closing

Identify and drive upsell and cross-sell opportunities within existing accounts

Maintain and actively manage a sales pipeline to support revenue targets

3. Pipeline, CRM & Reporting
Maintain accurate and up-to-date records of client interactions, opportunities, and service requests in CRM

Track sales activities, pipeline progress, and service-related metrics

Provide regular updates on account status, opportunities, and performance

4. Collaboration & Process Improvement
Work closely with Sales, Customer Success, and Operations teams to ensure aligned execution

Contribute to improving sales processes, service workflows, and client experience

Provide feedback on client needs, market trends, and service enhancements

Qualifications & Experience
Bachelor’s degree in Business, Marketing, or a related field (preferred)

2–5 years of experience in inside sales, account management, customer service, or a similar role

Proven experience in both sales and client servicing responsibilities is highly preferred

Skills & Competencies
Strong communication and relationship-building skills

Customer-focused with a proactive, service-oriented mindset

Results-driven with sales and negotiation capabilities

Strong organizational and multitasking skills

Problem-solving and conflict resolution abilities

Ability to manage both sales targets and service expectations

Proficiency in CRM systems and Microsoft Office or Google Workspace