Service Delivery Manager (German Speaking)
Business Area:
Professional Services
Seniority Level:
Mid-Senior level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
At Cloudera, we empower people to transform complex data into clear and actionable insights. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
The Services Delivery Manager is a key member of our EMEA Professional Services Project Management Office (PMO) delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts and/or extensions. You are comfortable interfacing with all levels of stakeholders both internally and externally.
As a Services Delivery Manager you will…
Work with our customer base in EMEA
Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships helping grow the Cloudera Professional Services business at your customers
Define, scope and sell our Professional Services portfolio
Help with preparation of Statements of Work or Change Orders for review by our legal and operations teams
Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities
Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering
We’re excited about you if you have:
Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
Fluency in written & oral German language skills
Experience in leading, scoping and delivering data related consulting projects
Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
Strong foundational knowledge of working within the IT domain
Excellent knowledge of software implementation and project/program management methodologies
Self-starter mentality and collaborative problem solver
Strong verbal, written and presentation communication skills in English.
Business competence in English verbal and written communication is preferred and 2 major languages – German and Italian (written and verbal)
Excellent analytical skills
Project Management related certifications
Ability to travel up to 10-20% (As needed)
You might also have…
Experience interacting with Cloudera software
Industry experience working with large Financial Services, Retail and Public Sector customers
Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
EEO/VEVRAA
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