Service Desk Technician - Tier 1 (Hybrid Position)
Advantage Industries, Inc. is a rapidly-growing company that focuses on providing top-notch service and products to its customers. They are seeking a Service Desk Technician - Tier 1 to deliver high-quality customer service while troubleshooting and maintaining clients' IT environments. The role involves providing Tier I support, resolving technical requests, and maintaining documentation related to client environments.
Responsibilities
- Triage, handle and update incoming client requests with the use of a ticketing system
- Assist with scheduling technicians
- Install, monitor, troubleshoot and support client network infrastructure and equipment
- Work with vendors to troubleshoot and resolve client requests, incidents and problems as necessary
- Maintain client documentation
- Participation in rotational on-call support for limited hours outside of standard business operations
Skills
- Excellent communication and interpersonal skills
- Desire and self-motivation to learn and grow as a technician
- Ability to troubleshoot
- Basic network, hardware and software support knowledge
- Strong attention to detail
- Can easily adapt to working independently and engaging in collaborative teamwork
- 1+ year of experience working in a service desk environment
- Experience working in an enterprise Windows environment: AD, Microsoft 365, Windows 10/11
- At least one relevant technical certification (CompTIA A+, Network, Security, ITIL, Microsoft, etc.) or related degree/background experience
- Experience with other Operating Systems (MacOS and Linux) is a plus
Benefits
- $$$$ Performance Incentives: Quarterly bonuses, commissions and we also offer employee referral rewards
- Hybrid / Remote schedule
- We focus on your work-life balance, including offering flexible work schedules
- Strong focus on team cohesion and supportive company culture
Company Overview