Service Support Associate - 16 month contract
Canada Life is a leading insurer in Canada serving the financial security needs of millions. They are seeking a Service Support Associate to provide in-house service and administrative support to the client service team with a focus on customer service and communication.
Responsibilities
- Acting as a liaison between clients and head office departments
- Handle routine client changes, and administrative and claim inquiries
- Process client plan changes
- Ordering employee booklets, contracts, enrollment forms, ID cards, etc
- Assisting service team with the preparation of new group submission materials proposals and presentation materials
- Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments
- Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc
- Responsible for the creation of client and advisor reporting
- Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Workplace Solutions Team
- Provide backup support to other positions on the team as required
Skills
- Highly adaptable, driven to be your best, and proven initiative
- Well-developed customer service skills
- Strong oral and written communication skills
- Strong mathematical skills
- Requires excellent Word, Excel, PowerPoint and Outlook skills
- Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
- Attention to detail key
- Good problem-solving skills
- Ability to work independently as well as in a team environment
- Knowledge of the group insurance industry would be an asset
Company Overview