Services Coordination Associate
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
About the Opportunity
Our expanding remote operations team is currently looking for motivated and detail-focused individuals to join us as Services Coordination Associates. In this role, you'll assist clients with organizing travel-related services, tracking reservation details, and helping ensure travel plans are handled efficiently from the initial planning stage through final confirmation.
This position is a great fit for individuals who enjoy customer interaction, organization, and working in a flexible remote environment. Individuals from customer service, hospitality, administrative support, retail, or scheduling backgrounds are encouraged to apply. Training, onboarding, and continued mentorship are provided.
Responsibilities
Support clients with trip planning requests, scheduling preferences, and travel-related questions
Assist with coordinating accommodations, cruises, transportation, flights, tours, excursions, and vacation packages
Review travel availability, pricing, and booking options through approved supplier platforms
Organize reservation records, itinerary details, and confirmation updates accurately
Communicate professionally with clients through phone, email, and online communication systems
Help manage itinerary revisions, booking changes, and follow-up assistance when needed
Maintain accurate client profiles and organized records within company systems
Stay informed on supplier updates, destination information, and promotional travel offers
Participate in remote onboarding sessions, virtual training programs, and ongoing team development
Preferred Qualifications
Strong communication and interpersonal skills
Excellent time-management and organizational abilities
Ability to work independently while handling multiple responsibilities remotely
Comfortable using email, web-based platforms, and basic computer applications
Reliable internet connection and professional communication habits
Positive attitude with willingness to learn new systems and processes
Interest in customer support, coordination, hospitality, or travel services
Must be at least 18 years of age
Applicants must be legally authorized to work in the US, UK, Mexico, Australia, Spain, or other hiring regions
What We Offer
Fully remote work opportunity
Flexible scheduling options
Step-by-step onboarding and guided training support
Continued mentorship and skill development opportunities
Access to travel supplier systems, booking resources, and industry tools
Eligibility for travel-related discounts, incentives, and recognition programs
Growth opportunities within an expanding and collaborative remote team