SFDC Agentforce Architect(Life Sciences Cloud)
Job Description – Salesforce Agentforce Architect (Life Sciences Cloud)
Location: Offshore (India)
Role: Agentforce / LSC Solution Architect
Practice: Salesforce COE – Zensar
Engagement: Subscription-based LSC + Agentforce OSP Offering (HLS Clients)
Role Summary
We are seeking a highly skilled Salesforce Agentforce Architect with Life Sciences Cloud (LSC) experience to lead the design, solutioning, and technical oversight of our new subscription-based LSC + Agentforce offering. The architect will support delivery (standard CRM + EHR data integration) and lead expansion into advanced Customer Engagement, provider visit management, AI-driven workflows, and compliance-guarded interactions for HLS clients. This role includes owning architecture, reviewing build quality, guiding offshore teams, and collaborating with COE, and client-facing stakeholders to ensure the solution is scalable, compliant, and repeatable for multiple Life Sciences customers.
Key Responsibilities
1. Solution Architecture & Design
Own end-to-end architecture for Salesforce Life Sciences Cloud + Agentforce implementation.
Define data models for HCP, HCO, Affiliations, Licenses, Interactions, Calls, Visits, Territories, and other objects.
Architect modules: Customer Engagement, provider visit workflows, MSL requests, compliance guardrails, call notes capture and parsing, activity scheduling.
Design scalable components for demos, subscription-based deployments, and repeatable accelerators.
2. Agentforce AI Design
Build and optimize AI workflows including:
Pre-call AI briefings (“Prepare for Meeting”)
Knowledge Search Agents and contextual content recommendations
AI-driven call summaries, task creation, next-step recommendations
Slack ↔ Agentforce GPT workflows
Calendar-based visit proposals
Ensure models leverage Salesforce AI, prompts, and usage guardrails for HLS context.
3. LSC Expertise & MedPro / EHR Data
Enable and integrate MedPro data within the LSC org.
Design EHR data ingestion (flat file weekly feeds) for:
Patient data
Provider data
Treatment locations
Build mapping and cleansing logic suitable for multiple clients.
4. Delivery Ownership & Governance
Align with BVLS and Salesforce COE on roles, responsibilities, and governance model.
Work closely with Snehal, Aaron, and offshore teams to ensure consistent build quality.
Provide architectural guidance, reviews, design decisions, and escalation support.
Participate in solution demos, pre-sales sessions, and client workshops.
5. Integration Architecture
Design Slack Integrations (Slack GPT + Agentforce prompts).
Work with integration teams to set up file-based EHR feeds.
Support future API-based, real-time integrations (if introduced in later phases).
6. Documentation & Repeatability
Create technical design documents, data flow diagrams, and solution accelerators.
Standardize scripts, components, and reusable modules for subscription-based rollout.
Work with pricing team to document technical effort for license + services pricing.
Required Skills & Experience
Core Salesforce Expertise
10+ years of Salesforce experience with strong Service/Sales Cloud expertise
3+ years experience with Salesforce Industry Clouds (preferably Life Sciences Cloud)
Strong hands-on or architectural experience with Agentforce, Einstein AI, Prompt Builder, Knowledge AI, Automation
AI + Agentforce Skills
Expertise designing AI-powered workflows
Experience with:
AI prompt patterns
Summarization, recommendations
Next-best-action flows
Slack GPT integrations
Life Sciences Domain Knowledge
Understanding of:
HCP/HCO data models
Field medical workflows
MSL processes
Compliance guardrails & consent frameworks
MedPro or EHR data structures (preferred)
Technical Skills
Strong Lightning architecture experience
Apex/LWC understanding (architectural oversight)
Integration experience (REST, flat-file ingestion, middleware)
Data modelling & migration
Designing scalable, multi-tenant offerings
Soft Skills
Strong communication & stakeholder engagement
Ability to work with cross-functional teams (BVLS, COE, Offshore)
Self-driven with solution mindset
Ability to mentor development/config teams
Preferred Certifications
Salesforce Application Architect / System Architect
Life Sciences Cloud Cert (if available)
Agentforce / Einstein AI certifications
Salesforce Integration Architect