Site Management Administrator
Rochester Regional Health is seeking a Site Management Administrator (SMA) who will ensure client satisfaction through exceptional service. The SMA will support both the Project Team and Clinical Trials Investigator sites from study set-up to close-out, handling day-to-day activities and various tasks as defined by the Project Team or ACM client.
Responsibilities
- Supports the issue and QC of Alert notifications
- Supports site day-to-day activities with answering incoming phone calls and emails, issuing on-demand patient reports and manages alert notifications as required by the study
- Supports and performs set up duties for investigator sites at the start of a clinical trial, as well as supports site day to day activities with answering incoming phone calls and emails, issue on-demand patient reports
- Provides web portal account login information and support for end users
- Supports all subcontractor results and data entry into ACM LIMS database
- Perform other duties as assigned
Skills
- Exceptional service through a consistent customer-centric approach
- Support both the Project Team and Clinical Trials Investigator sites from study set-up through to study close-out
- Support the issue and QC of Alert notifications
- Support site day-to-day activities with answering incoming phone calls and emails
- Issue on-demand patient reports and manage alert notifications as required by the study
- Support and perform set up duties for investigator sites at the start of a clinical trial
- Provide web portal account login information and support for end users
- Support all subcontractor results and data entry into ACM LIMS database
- Perform other duties as assigned
- Bachelor's Degree in preferred in health care or a scientific concentration
- Experience from laboratory and/or highly regulated environments
- Proficiency with desktop publishing, word processing, and ACM LIS & LIMS systems and reporting tools
- Excellent verbal and written communication skills
- Able to effectively influence others, work in a team environment, and to collaborate across lines of business and functions
Company Overview