Solutions Consultant

JOB DESCRIPTION: Solutions Consultant

CLASSIFICATION:  Exempt

JOB SUMMARY

The Solutions Consultant works within the Sales & Marketing organization as a member of the Go to Market Team.  The Solutions Consultant is responsible for guiding clients from the initial inquiry/RFP through the onboarding process to Go-Live of ongoing services.  The Solutions Consultant works closely with the Sales team throughout the buying process, from scope definition and pricing, to sales meeting prep and execution, and ultimately through contract signature.  Once a deal is officially won, the Solutions Consultant works with the Operations team members to ensure the scope of work delivered to the client is aligned with the contractual Statement of Work.  The Solutions Consultant role requires a solid technical background with strong client relationship and project management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Own RFP/Proposal pricing, scope of services, service level agreements, and operational assignments

Own sales presentation discussion/support for the system demo (employee experience, manager/administrator experience, back-office configuration), all products/services, operational design/methodology, staffing design/methodology, and the service delivery model

Responsible for system demo preparation – including development/configuration of prospect-specific requirements as needed

Provide content and support for all presentation materials, meeting themes, and Empyrean positioning

Own preparation and performance of operations team members participating in sales activities

Own the Statement of Work through the contracting process, working with the sales representative, client, and internal operations resources as needed

Own the handoff from Sales to Operations upon close and before implementation kickoff

Influence operations team staffing based on client scope and design requirements

Provide oversight through implementation to ensure alignment of scope to delivery

Perform other job-related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Familiarity with health benefits administration products and overall service delivery model

Familiarity with the benefits administration outsourcing sales process

Proficient with MS Office

Experience in group presentation settings

Ability to confidently lead prospective client presentations with or without the assistance of a Sales Representative

Professional written and verbal communication skills in multiple settings, ranging from one on one to group presentations, both internally and externally

Excellent cognitive reasoning, analytical, planning and process development skills

Exhibit strong business judgment, high level of initiative and competitiveness

Working experience with regards to project management

Ability to demonstrate versatile decision making in a fast paced environment, which promote win/win problem solving solutions.

Relational skill in working as part of a team, collaborating with colleagues, establishing rapport and gaining the trust of others

EXPERIENCE AND/OR EDUCATION

Bachelor’s degree preferred but not required

In lieu of Bachelor’s degree, equivalent years of experience in benefits administration outsourcing, system implementation, managing client relationships, sales or a related field

5+ years in the benefits administration outsourcing industry, with direct experience performing/managing system implementation activities (requirements, system design, system configuration, etc.), managing client relationships, and participating in various levels of administration operations executions. 

Experience in a sales organization, from demo execution, RFP/proposals, pricing, and solution scoping, preferred

Experience using conferencing technology such as Zoom or WebEx

Experience with CRM tools Salesforce specific would be beneficial

Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time

Empyrean is an Equal Opportunity Employer: including disability and protected veteran status