Specialist Case Manager (Catastrophic, Spinal, Brain Injury)
Job Title: Specialist Case Manager (Catastrophic, Spinal, Brain Injury)
Location: Home based within North West England (Great Manchester, Merseyside, Lancashire, Yorkshire border regions and surrounding areas)
Travel: Must be able to visit clients across NW England within 2 hours on home address
Salary: £40,000- £55,000 dependant on experience
Contract: Full time or Part time available (3 days per week)
HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re also proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.
We provide specialist case management and care services for people who have experienced complex and life-changing injuries. Our role is to guide individuals and families through complex situations with clarity, assurance and compassion – ensuring they access effective rehabilitation, treatment and support at the moments they most need it.
Purpose of Role:
To assess and understand an injured person’s specific needs and use your clinical and professional skills to ensure a maximal recovery. This extends beyond the individual’s presenting physical and functional abilities, and encompasses all aspects of their social and vocational situations and life participation.
Key Responsibilities:
To proactively manage a caseload of rehabilitation clients or clients requiring complex care from referral and assessment through active case management to case closure within an agreed geographical location
Instructing, coordinating and progressing multi-disciplinary intervention with your client as the central focus
Working alongside other invested stakeholders, such as solicitors and insurers, allowing access to funding for private and augmentative intervention that may not be possible within standard statutory service provision
Caseload numbers vary depending on case complexities
To be responsible for assessing and developing rehabilitation or care packages for clients with stakeholder agreement or funding
To be responsible for liaising and maintaining regular communication with the rehabilitation client, case stakeholders and clinicians, keeping all case records accurate and up to date
To accurately request, agree and manage funds allocated for rehabilitation or care on each case, reviewing and processing treatment invoices and monitoring overall case spend
Person Specification:
Experience
Essential:
Minimum of five years of clinical experience in the field of neurological and complex orthopaedic rehabilitation including spinal cord injury
A basic understanding of the funding of rehabilitation or complex care following injury including CHC funding, private funding, Insurer funding or post settlement funding agreements
An understanding of GDPR, Safeguarding and Capacity
Desirable:
Prior case management experience within the NHS and/or personal Injury industry
Enhanced experience or knowledge of the rehabilitation and care requirements and local provision for those suffering from complex injuries
An understanding of statutory services provisions in relation to life-changing injuries
Skills & Knowledge
An awareness and understanding of NICE guidelines in reference to neurological injury to allow for thorough assessment and rehabilitation coordination and planning including MDT collaboration
An understanding of The Rehabilitation Code
An awareness and understanding of NICE guidelines in reference to neurological injury to allow for thorough assessment and rehabilitation coordination and planning including MDT collaboration
Excellent written skills: compilation of extensive reports, attention to detail, professional e-mail communication
Attributes
Ability to assess holistically and compile clinically sound recommendations for intervention
Ability to direct and coordinate a multitude of different services to ensure effective outcomes
Ability to convince and influence stakeholders through sound clinical judgement and reasoning
Willingness to travel to hospital, residential and clinic locations by your own means or via public transport
Qualifications and Training
Qualification in nursing, physiotherapy, occupational therapy or other clinical qualification
Active HCPC, NMC or professional registration
Desirable:
Active registration with CMSUK, IRCM or BABICM or related sector registrations
Company Benefits:
Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions
Pension Scheme & Pension Salary Sacrifice
Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary
Payroll Giving: Support the causes you love directly from your gross pay
Annual Leave: 25 days, plus Birthday Leave to celebrate your special day
Flexibility: Option to buy or sell up to 3 days of holiday each year
Giving Back: Up to 2 fully paid Volunteering/Community days per year
Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay
Professional Development: We fund professional subscriptions and registrations (including CMS UK and HCPC) post-probation, alongside internal promotion and secondment opportunities
Rewarding Excellence: Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year
Learn more about a career with HCML - https://hcml.co.uk/about-us/careers/
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.