Sr Implementation Mgr

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

 

Location: Fully remote position. May be performed from any State in the US. 

 

What you’ll do:

 

The Senior Implementation Manager is an educator with deep expertise in teaching, learning, and school ecosystems. The primary role of the Senior Implementation Manager is to support customers in achieving successful program adoption and strengthening teaching and learning outcomes. They engage across the system from district leadership to the classroom to understand needs, align priorities, and guide execution. In partnership with the customer, they develop and manage implementation plans that align product and service goals to measurable student outcomes.

 

A Senior Implementation Manager will work in partnership with Sales in the renewal and expansion opportunities across the portfolio. This team member is a program content expert responsible for delivering revenue-generating service events. They lead professional learning sessions in the accounts they manage to foster deeper relationships and to drive better outcomes for teachers and students. The Senior Implementation Manager is a strategic partner and an HMH/NWEA/Heinemann/Center for Model Schools Ambassador. Learning and growth are at the heart of their work with our customers and for themselves, as practitioners. 

 

Working in Professional Learning, the Senior Implementation Manager will be responsible for the following primary duties:

 

 

Account Management and Implementation Planning

 

Responsible for accounts averaging $2-5M of services business; $35-60M of product business including multi-year core adoptions; subscription coaching business; subscription supplemental and intervention business

Works directly with up to 100 accounts 

Maintains customer communication and outreach, including conversations about planning, usage goals/outcomes.

Creates, executes, and manages the Professional Learning Implementation Planning process

Ensures systems of record are up to date and closely monitored

Communicates consistently with all key internal stakeholders, inclusive of Instructional Coaches delivering professional learning services in their aligned accounts

Monitors account analytics

 

Partnership with Sales

Works in partnership with account-aligned Account Executives to communicate account progress and potential needs

Exhibits flexibility when communicating and adjusting plans based on customer response and feedback

Drives solutions needed for customer renewal and/or expansion

 

 

Training and Coaching:  Brings content to life and facilitates meaningful learning experiences

 

Dynamic Facilitation: Online and In-person

Responsible for the delivery of direct, revenue generated service events (Average of 32 hours/month and a minimum of 288 hours/year)

Works to maintain an individual and account standard of Customer Satisfaction (CSAT) of 90% or higher and a Net Promoter Score (NPS) of 50 or higher for session facilitation and coaching

Provides focused, meaningful, and relevant professional learning and coaching experiences

Plans and prepares with a flexible and engaging approach to adult teaching and learning

Demonstrates digital fluency with a variety of tools to drive engagement, collaboration, and learning

Amplifies and elevates diverse teacher and leader voices

Demonstrates versatility to be responsive to teacher and district needs

Personifies HMH values through actions and intentional language 

 

Student-Centered Coaching

Leads solution-centered conversations with educators focused on student growth

Uses a variety of coaching practices to further leader and teacher-selected goals

Recommends integrated HMH resources to support instruction when appropriate

Uses assessment and report data to individualize and differentiate support

 

Account Preparation and Support:  Accepts assignments, prepares for delivery within their content expertise, and communicates effectively to our customers and to HMH staff (in writing, through conversations, use of Salesforce, and Box)

Uses Salesforce to review account and session information to understand the learning needs of the teacher(s) or leaders that will participate

Communicates with the customer and/or internal Professional Learning staff to ensure support is aligned to the district/school needs and goals are consistent

Reviews and contributes to account notes as appropriate to ensure a continuity of service is possible for the life of the account

Monitors and contributes to account data as necessary according to the implementation plan

Accepts assignments within 24 hours of requests

Maintains an up-to-date calendar to allow for staffing/scheduling of events

 

 

Growth and Development:  United in a shared commitment and focus on Inquiry, Curiosity, and Transparency

 

Educational and Program Expertise

Invests in learning for self and others

Completes internal program and delivery readiness trainings & certifications

Supports the improvement of teaching and learning through a SEL and equity lens

Develops a deep understanding of HMH programs, assessments and services, beyond certification coursework, to serve as experts on program(s), pedagogy, instructional practices, and implementation

Understands evidence-based practices to support instruction, assessment, and professional learning

Monitors and stays informed of current trends and shifts in the educational landscape, research, and digital learning best practices.

 

Reflective Practitioner

Shares thinking about learning with peers, managers and across divisions

Uses tools for purposeful reflection

Participates in reflective practices which allow for 360 feedback of self and others

Engages in opportunities to safely take appropriate risks, to be vulnerable without judgement and opportunities to examine implicit biases  

Applies actionable feedback to current practices in the field and shares learning from these experiences

Focuses on continual growth

 

 

Special Projects and Cross-collaboration

 

Shares suggestions and needs for new development and/or resources to the Services Product Development team

Collaborates and connects across the Services division and within HMH

Promotes HMH Professional Services and resources

Other duties as assigned

 

 

What you’ll need:

 

Bachelor’s degree 

Prior teaching experience to include

A minimum of 3 years of experience mentoring and/or coaching teachers and/or leaders

Training or facilitating adult learning in the field of education

Online teaching experience

Have a command of spoken and written English language

Basic knowledge of performance data, statistics, and/or collection system

Be a life-long learner and strive to increase knowledge and skills

Proficient with PowerPoint, Excel and Word, web conferencing, and digital engagement tools

Manage multiple priorities with varying deadlines

Excellent organizational skills

Excellent communication skills

Depth of content knowledge in one or more domains: Math, Science, Literacy, and/or Humanities

Ability to manage change in a fast-paced environment

Solution oriented

 

Preferred but not necessary:

 

Master’s degree

Multi-lingual

CRM experience

 

 

How We Work (Competencies)

 

Focuses on customers

Learns nimbly

Instills trust

Collaborates

Drives Results

 

 

Physical Requirements

 

Might be in a stationary position for a considerable time (sitting and/or standing)

Constantly operate a computer

Must be able to collaborate with colleagues via face to face, conference calls, and online meetings

Must be capable of sitting, standing, and walking for extended periods of time

Must be able to work in cross-functional teams and as well as work independently

Must be able to lift/push/carry up to 50 lbs.

Must have access to reliable transportation

Ability to work irregular hours, including weekends, and travel up to 50%. Preferably lives in a major city allowing for reasonable travel times via commercial airline

 

 

 

Benefits and Salary Range:

 

Salary Range - $95,000 to $98,000.  Our salary ranges are based on national averages.  We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate’s skills, experience, education, and location.

 

Our Culture and Benefits - https://careers.hmhco.com/culture_benefits

 

 

Application Deadline: 

 

The application window for this position is anticipated to close on June 1, 2026. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed. 

 
HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.