Staff Product Designer

At WorkWave, we build innovative software solutions with AI capabilities for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end:  from customer acquisition to scheduling, billing, payments, and beyond.

Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.

As we continue to transform how our customers operate through AI-driven innovation and seamless experiences, we are seeking a Product Designer to serve as a design leader and strategic partner across our product organization. You will be a driving force in shaping design direction, elevating craft standards, and solving our most complex product challenges while mentoring designers and influencing cross-functional teams.

This role is ideal for a seasoned designer who excels at systems thinking, thrives on tackling ambiguous problems, and has a proven track record of shipping products that balance user needs with business objectives. You'll work on high-impact initiatives that span multiple product lines, helping define the future of how service professionals interact with our software.

WHAT YOU'LL DO:

Strategic Design Leadership

Lead design strategy for complex, cross-product initiatives that impact multiple teams and customer segments

Partner with Product Management, Engineering, and Executive Leadership to define product vision and roadmap priorities

Champion user-centered design principles and Jobs-to-be-Done methodology across the organization, helping teams understand not just how but why

Identify and drive opportunities for design innovation, particularly around AI-driven features and data-driven insights

Serve as a design advocate in strategic planning discussions, ensuring user needs are central to business decisions

Design Excellence & Systems Thinking

Own end-to-end design for the most complex and ambiguous product initiatives, from discovery through delivery and iteration

Design at a systems level, considering how solutions scale across products, platforms, and use cases

Create frameworks, patterns, and principles that enable other designers to work more effectively

Drive excellence in our design system by contributing high-leverage components, patterns, and documentation

Set the quality bar for design craft across the organization through exemplary work and thoughtful feedback

Ensure designs prioritize non-technical users, focusing on simplicity, speed, and trust in everything we build

Research & Discovery

Lead discovery research initiatives for high-stakes projects, deeply understanding customer needs, pain points, and workflows

Partner with Research teams to define research strategies that uncover actionable insights

Translate complex user research findings into clear design opportunities and recommendations

Validate design decisions using both qualitative and quantitative methods

Apply service design methodologies including customer journey mapping and service blueprinting to optimize end-to-end experiences

Collaboration & Influence

Build strong relationships with Product, Engineering, Marketing, Customer Success, and other cross-functional partners

Present design work and strategic recommendations to executive leadership with clarity and conviction

Navigate organizational complexity to drive alignment and secure buy-in for design initiatives

Influence product strategy and roadmap decisions through design thinking and user insights

Work across team boundaries to solve problems that require coordination across multiple product areas

Mentorship & Team Development

Mentor and coach Senior and mid-level designers, helping them grow their skills and advance their careers

Lead design critiques that elevate team output and foster a culture of continuous improvement

Model design excellence in both craft execution and collaborative practices

Share knowledge through documentation, workshops, and presentations that build design capability across the organization

Help shape hiring and team-building strategies by participating in candidate interviews and assessments

Contribute to the evolution of design processes, tools, and best practices

Design Operations & Process

Establish and refine design processes that enable teams to deliver high-quality work efficiently

Identify opportunities to improve design team productivity and effectiveness

Contribute to design operations initiatives including workflows, tooling, and collaboration models

Help define success metrics and measurement frameworks for design initiatives

Partner with leadership to diagnose and solve process or organizational challenges

WHAT YOU'LL BRING:

8+ years of product design experience with a strong portfolio demonstrating complex B2B/SaaS product design and measurable business impact

3+ years of experience leading large-scale, multi-team design initiatives in fast-paced environments

Proven track record of designing products for non-technical users and complex enterprise software

Experience designing for AI-powered features or data-driven product experiences

Demonstrated success working in high-growth companies with evolving product portfolios

Expert-level proficiency in user-centered design processes and human-computer interaction principles

Strong foundation in Jobs-to-be-Done methodology and user research practices

Deep experience with service design methodologies, including customer journey mapping and service blueprinting

Mastery of modern design tools (Figma preferred) and design thinking methodologies

Experience building and contributing to design systems at scale

Strong understanding of accessibility standards and inclusive design practices

Exceptional ability to influence and build consensus across senior stakeholders and cross-functional teams

Outstanding communication and presentation skills with ability to articulate complex design rationale to technical and non-technical audiences

Proven ability to mentor designers and elevate team capabilities through coaching and feedback

Strong strategic thinking combined with hands-on execution skills

Demonstrated ability to manage ambiguity and drive clarity in undefined problem spaces

Experience translating business objectives and technical constraints into elegant design solutions

Bachelor's degree in Design, HCI, or related field, or equivalent professional experience

Portfolio that showcases design process, problem-solving approach, and measurable outcomes

Demonstrated commitment to continuous learning and staying current with emerging design trends and technologies

Experience in SaaS industry, particularly B2B enterprise software

Background in service industry workflows, field service management, or fintech products

Experience working in companies with complex acquisition integrations and multi-product portfolios

Previous work designing for mobile platforms and cross-device experiences

Experience establishing design operations practices or leading design system initiatives

Knowledge of agile and lean product development methodologies

Experience presenting at design conferences or contributing to the design community

Understanding of technical constraints and development processes to collaborate effectively with engineering teams