Student Loan Call Center Representative

ECMC Group is a nonprofit corporation focused on helping students succeed. They are seeking a Student Loan Call Center Representative to contact student loan borrowers and discuss repayment options throughout the loan lifecycle.

Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
• Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
• Receives predictive telephone dialer system transfers and handles them within required measures
• Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers
• Updates loan status on Loan Tracker
• Conducts internet/social media searches to locate new contact information for student loan borrowers
• Participates in work group activities to solve problems or improve processes
• Performs other related duties as assigned

Skills

• High School diploma or GED
• At least one year office/business, clerical or customer service experience
• 1 year experience working in a call center
• 1 year working in financial industry, including student loans, collections and/or banking
• Bilingual in Spanish and English

Benefits

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
• Holiday time off.
• Paid time off accrual starting at 20 days/year.
• Commuter subsidy.
• Tuition reimbursement up to $10,500/year for approved programs.
• Student loan payment reimbursement up to $4,800/year.
• Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

Company Overview