Supply & Operations Planner

Role Purpose
The Supply & Operations Planner is responsible for providing centralised control, visibility, and coordination across the order book, inbound supply, and key business programs (GCP, CTO, and 47 Brand).

This role acts as the operational “control tower,” ensuring alignment between Sales Orders, Purchase Orders, and delivery timelines, while enabling accurate and consistent decision-making across Customer Service, Logistics, and Sales.

Key Responsibilities

1. Supply & Program Planning

Own planning and coordination for key programs including GCP, CTO, and 47 Brand

Align demand (Sales Orders) with supply (Purchase Orders, inbound timelines, logistics updates)

Monitor MOQ requirements and support optimal buy decisions

Identify risks to delivery timelines and proactively escalate issues

2. Order Book Management & Control

Own the integrity and accuracy of the open order book across all item categories (TAN, TAB, TAS)

Responsible for order book management and visibility across New Era and 47 Brand portfolios

Ensure alignment between:

Sales Order Requested Delivery Dates (RDD)

SAP ATP-driven delivery dates

Purchase Order timelines and inbound updates

Act as the single source of truth for order status across the business

3. Inbound & Dropship Planning

Own and maintain the Inbound Report, covering:

Dropship orders (TAS)

Warehouse-linked orders (TAB)

Align delivery timing with customer Requested Delivery Dates (RDD) and business priorities

Coordinate with Logistics (APAC, CHR) to ensure delivery execution aligns with plan

Identify opportunities to reduce cost (e.g. storage, split shipments, airfreight)

4. Partial Shipment & Exception Management

Identify orders impacted by delays or supply constraints

Assess available stock and expected inbound timelines

Lead decision-making on partial shipments in alignment with Sales and business priorities

Provide clear direction to Customer Service on whether to:

Proceed with partial shipment, or

Hold for complete delivery

Ensure consistent and structured handling of exceptions across all customers

5. Reporting & Business Visibility

Develop and maintain a standardised open order and inbound reporting framework

Consolidate data from SAP (ZSORD, HANA, PO tracking) into a clear and usable format

Provide timely and accurate updates to stakeholders across Sales & Operations

6. Cross-Functional Coordination

Act as the key link between:

Customer Service (execution)

Logistics (APAC, CHR)

Warehouse (delivery execution)

Sales (priorities and customer expectations)

Drive accountability for data accuracy (e.g. PO RDD, inbound updates)

Escalate issues and misalignments proactively