Team Lead, Solutions Engineering
About the role
WeTravel is hiring its first dedicated Team Lead, Solutions Engineering. This is a unique player-coach position where technical depth meets customer impact. You will own complex technical customer engagements end to end — designing and building integrations between WeTravel and third-party systems — while also leading and developing a small team of Sales Engineers and Technical Account Managers.
This role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, through to driving adoption and long-term implementation with existing customers. Long-term, this team may evolve into a dedicated Professional Services function.
How we work
You will sit within the Customer Experience organisation, reporting to the Implementation & Activation Director. On a day-to-day basis, you’ll work closely with Sales, Product, Account Management, Onboarding, and Engineering — acting as the clearest conduit between customer needs and the product roadmap. We move quickly, value clarity, and expect you to build the processes that help the team scale.
You should apply if you
Have 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role
Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems
Have at least 1 year of experience managing, mentoring, or leading a technical or customer-facing team
Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts
Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows
Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives
Thrive in evolving environments and enjoy building structure where little exists
You might not be the right fit if you
Prefer a highly defined, stable scope with established processes already in place
Are looking for a purely technical individual contributor role without team leadership responsibilities
Are not comfortable owning customer relationships and leading technical conversations directly
On a weekly basis you will find yourself
Helping customers succeed
Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers
Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups
Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work
Leading and developing your team
Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning
Building team processes, playbooks, and onboarding resources that scale as the function grows
Taking part in hiring and training as the team expands
Working cross-functionally
Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented
Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity
Contributing to the definition of WeTravel’s Professional Services model as the team evolves
Building process and strategy
Defining and documenting the technical sales and implementation process for the team
Building a library of reusable technical assets: demo environments, integration guides, and solution templates
Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT
Work authorisation
For this role, we can only consider candidates who have the full legal right to work in the Netherlands or the United States (citizenship or residency). Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time.
Equal Opportunities
WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity and believe you're a good fit, we encourage you to apply and join us in transforming the travel industry!