Technical Customer Support Specialist

Job DetailsJob Location: Reno, NV - Reno, NVTravel Percentage: NoneTechnical Customer Support Specialist  

Location: Remote (U.S.) 

About Vehlo: 

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. 

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually.

At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. 

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

About the Role: 

This position focuses on delivering high-quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content. 

What You’ll Do: 

Handle incoming support inquiries through live chat, phones, and emails in a timely and 

courteous manner 

Write up support tickets through Zoho Desk 

Follow up on any unresolved tickets 

Create Knowledge Base Articles to further build our Knowledge Base library 

Travel Requirement: less than 5%. 

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws. 
QualificationsWhat You Bring: 

1–3 years in a customer-facing support role — ideally in a SaaS, software, or tech-enabled service environment where you were responsible for resolving real problems, not just fielding complaints. 

Self motivated with the ability to prioritize and manage time effectively 

Ability to develop positive relationships with team members and customers 

Willingness to work well with others and customers 

Willingness to help others with problems 

Strong communication, customer service, and problem-solving skills, including the ability to 

Maintain composure under stress 

Good understanding of Windows and networking 

Must have strong internet connectivity 

Automotive industry experience preferred 

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws. 

Work Environment & Physical Requirements: 

This role may be performed in a remote, hybrid, or office-based environment depending on business needs. 

Ability to remain in a stationary position (sitting or standing) for extended periods  

Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)  

Ability to view and interpret information on a computer screen for extended periods  

Ability to communicate effectively via phone, video, and written communication  

Ability to participate in virtual meetings with or without reasonable accommodation  

Remote Work Expectations: 

Maintain a dedicated, safe, and distraction-free workspace  

Reliable high-speed internet connection sufficient for video conferencing and job-related systems 

Ability to maintain productivity in a remote environment  

Must reside in a state where the company is authorized to employ workers  

Must be able to work core hours aligned to  

Additional Information: 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.  

Employment may be contingent upon a background check in accordance with applicable laws.  

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice. 

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.