TECHNICAL EXPERT

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Technical Architect – ServiceNow (TA)

Location: Remote (U.S. Only)
Travel: Up to 15%
Eligibility: Must be authorized to work in the United States

About Atos

Atos is a global leader in digital transformation, technology, and consulting services. We partner with organizations across all industries to accelerate their digital journeys. Our AI & Analytics practice plays a critical role in delivering innovative, scalable solutions that drive measurable business outcomes.

Role Overview

We are seeking a Technical Architect – ServiceNow to lead the architecture, design, and governance of enterprise-scale ServiceNow solutions. This role works directly with clients and internal stakeholders to translate business needs into scalable, secure, and high-performing platform architectures aligned with enterprise standards.

The ideal candidate combines deep ServiceNow expertise, strong architectural leadership, and a consultative mindset.

Key Responsibilities

Own and define end-to-end ServiceNow solution architecture

Design and implement scalable, distributed applications across cloud and on-prem environments

Lead architecture governance, ensuring adherence to best practices, standards, and risk controls

Partner with stakeholders to analyze complex business challenges and present clear technical solutions

Develop solution blueprints, effort estimates, and delivery strategies

Drive proof of concepts (PoCs), testing strategies, and migration planning

Ensure alignment across business and technical teams, maintaining compliance and architectural integrity

Translate functional and non-functional requirements into robust architectural designs

Establish and maintain reference architectures, domain models, and design patterns

Provide technical leadership and mentorship to engineering and delivery teams

Identify emerging technologies that can enhance platform capabilities and deliver business value

Support enterprise transformation initiatives, including application and platform rationalization

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, MIS, or a related field

8–10+ years of IT experience, with a strong focus on solution architecture and application design

5+ years of ServiceNow architecture and SME-level experience

Solid understanding of IT Service Management (ITIL processes, KPIs, and metrics)

Strong knowledge of SDLC methodologies, including Agile frameworks

Experience designing and delivering complex enterprise solutions

Technical Expertise

ServiceNow platform architecture and solution design

Integration technologies:

REST, SOAP, SFTP

MID Server

Modern web technologies:

HTML, CSS, XML, JavaScript/AJAX

Enterprise infrastructure and security:

LDAP, SSO, SSL

Core Competencies

Strong customer-facing and consultative communication skills

Proven ability to translate business needs into technical solutions

Experience working in cross-functional, high-performance environments

Excellent problem-solving, analytical, and stakeholder management skills

Preferred Qualifications

Experience with 3 or more ServiceNow product lines, including:

Customer Service Management (CSM)

Enterprise Architecture / APM

Field Service Management (FSM)

Governance, Risk & Compliance (GRC)

Third-Party Risk Management (TPRM)

Business Continuity Management (BCM)

Experience leading enterprise digital transformation programs

Background in platform modernization and strategy initiatives

Why Join Atos

Work on large-scale, high-impact digital transformation programs

Collaborate with global teams and industry-leading experts

Shape the future of AI-enabled enterprise platforms

Grow your career in a high-visibility architecture leadership role

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.