Technical Operations & Automation Specialist

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Technical Operations & Automation Specialist to support a global technology community program. This role blends technical support, operational troubleshooting, scripting, and process automation into one highly impactful position.

This is not a traditional helpdesk role.

The ideal candidate enjoys digging into technical problems, identifying patterns, improving inefficient processes, and building smarter ways to work. You should be someone who naturally asks:

“Why are we doing this manually?”

You’ll work independently in a fast-moving environment where curiosity, ownership, and initiative are critical to success.

This is an excellent opportunity for someone looking to deepen their experience with AI-powered tooling, automation, developer ecosystems, and large-scale technical operations within a globally recognized technology environment.

In This Role You Will

Manage and resolve technical and operational support requests for a global technology community program

Troubleshoot issues involving account systems, permissions, workflows, and benefit fulfillment

Investigate root causes using terminal interfaces, command-line tools, logs, and debugging techniques

Identify repetitive operational tasks and create automation or scripting solutions to improve efficiency

Support and optimize internal tooling, workflows, and operational processes

Collaborate cross-functionally with program managers, operations teams, and technical stakeholders

Contribute to knowledge base documentation, process improvements, and self-service resources

Proactively identify gaps, inefficiencies, and opportunities for operational enhancement

Help improve support experiences through AI-based tools and workflow automation

Required Qualifications

Experience working in technical support, IT operations, DevOps support, systems administration, or similar technical environments

Comfortable working with terminal interfaces and command-line tools

Strong troubleshooting and debugging skills

Experience with scripting or automation tools such as PowerShell, Bash, Python, or similar

Ability to work independently with minimal oversight

Strong analytical and problem-solving abilities

Excellent written and verbal communication skills

Ability to prioritize work and manage multiple issues simultaneously in a fast-paced environment

Demonstrated curiosity, initiative, and ownership mentality

Preferred Qualifications

Experience supporting developer tools, cloud platforms, or enterprise technologies

Familiarity with automation workflows or AI-assisted operational tooling

Experience improving operational processes or building internal efficiencies

Exposure to cloud environments, APIs, identity/access management, or workflow systems

Prior experience supporting technical communities or large-scale user programs

What Success Looks Lik

You proactively solve problems before they become escalations

You identify opportunities for automation and operational improvement

You operate with minimal direction and high accountability

You balance technical troubleshooting with strong customer experience instincts

You continuously improve workflows, documentation, and tooling

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $40.87 to $50.48 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

 Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

Medical, dental, and vision coverage 

Flexible Spending Account 

401k program 

Competitive PTO offerings 

Parental Leave 

Opportunities for professional growth and development 

Location: Remote – USA (coverage required across Pacific and Eastern Time Zones)