Technical Project Manager
About Us
Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.
Responsibilities/Qualifications
Role Summary
The Technical Project Manager is responsible for leading and coordinating technical projects from initiation through implementation, ensuring timelines, requirements, and quality expectations are met. This role plays a critical part in projects that support emergency communications infrastructure, specifically ensuring that 911 calls originating from phone carriers are accurately routed and delivered to the appropriate Public Safety Answering Points (PSAPs) or 911 call centers.
The Technical Project Manager manages day‑to‑day project execution, facilitates cross‑functional collaboration, and provides subject matter input on technical aspects of the project lifecycle. This includes working closely with internal engineering teams, telecommunications partners, and external stakeholders to support the successful implementation of call routing, system integrations, and related infrastructure.
This role documents project requirements, risks, and milestones, and ensures alignment between stakeholders throughout development, testing, and deployment phases.
The Technical Project Manager also supports project testing, implementation, and post‑project evaluation, while maintaining thorough and accurate project documentation. By guiding project teams, monitoring progress, and resolving issues, this role ensures high‑quality delivery and supports continuous improvement across technical initiatives.
Primary Job Duties
Technical Project Leadership
Leads technical or operational projects of varying complexity through the full project lifecycle, with a focus on telecommunications and 911 call routing initiatives
Develops and maintains project plans, schedules, deliverables, and reporting artifacts
Coordinates cross‑functional resources including engineering, network operations, implementation teams, and telecommunications partners
Facilitates communication across internal stakeholders and external partners (e.g., phone carriers, service providers) to ensure alignment and project success
Identifies risks, dependencies, issues, and roadblocks related to system integrations, routing configurations, and infrastructure readiness, and drives timely resolution
Ensures project deliverables meet defined requirements, quality standards, and operational readiness expectations, particularly in high‑availability, mission‑critical environments
May lead larger or more complex multi‑team or multi‑vendor initiatives depending on business unit needs
Testing, Implementation, and Deployment Support
Oversees or participates in testing activities, including validation of call routing, system integrations, and end‑to‑end workflows to ensure 911 calls are correctly delivered
Reviews test outcomes with stakeholders and confirms alignment with expected technical and operational results
Supports test call execution and coordination, including working with carriers or vendors to validate routing behavior and system performance
Ensures project readiness for implementation, including documentation, provisioning steps, and coordination across network and system components
Monitors implementation activities to identify and resolve issues promptly, particularly those impacting call delivery or system performance
Supports customer‑facing implementation activities and internal enablement as needed
Ensures smooth handoff to production support teams post‑deployment, including documentation of routing configurations, dependencies, and known risks
Quality Assurance, Problem Resolution, and Continuous Improvement
Responds promptly to project issues, escalations, or risks, especially those impacting call routing accuracy or service availability
Tracks and drives resolution of technical issues, coordinating across teams and external partners as needed
Conducts analysis of recurring issues (e.g., routing errors, integration challenges) and recommends improvements to reduce future risks or delays
Contributes to refinement of project standards, templates, methodologies, and governance practices across business units
Provides insights to leadership regarding project performance, trends, risks, and opportunities for improvement in technical delivery
Job Requirements
Minimum Education
Bachelor’s degree from an accredited college or university in computer science, business administration, MIS, telecommunications, or a related field required
Equivalent work experience may be substituted for educational requirements
Minimum Experience
3+ years of experience in technical project management, implementation, or related technical or operational roles
Exposure to telecommunications, 911/NextGen 911 environments, SaaS platforms, system integrations, or network-based systems preferred
Experience working in environments involving external vendors, carriers, or regulated/service-critical systems is a plus
Ability to manage multiple competing priorities in a dynamic, fast‑paced environment
Knowledge, Skills & Abilities
Strong understanding of project management methodologies (Agile, Waterfall, or hybrid approaches)
Intermediate knowledge of MS Project, Word, Excel, PowerPoint, and SharePoint
Familiarity with project management tools (e.g., MS Project, TaskRay) preferred
Technical Domain Knowledge (Preferred, Not Required):
Basic understanding of telecommunications concepts, including SIP (Session Initiation Protocol) or experience working with or alongside phone carriers
Familiarity with call routing concepts and troubleshooting (e.g., how calls are routed between carriers and endpoints)
Exposure to networking concepts such as VPN connectivity, peering, or network routing
Understanding of system integrations, APIs, or service-based architectures within telecommunications or SaaS environments
Core Competencies:
Strong analytical and problem‑solving skills with the ability to document, track, and evaluate technical project details
Ability to communicate technical concepts clearly to both technical and non‑technical audiences
Strong organizational skills and ability to manage multiple concurrent tasks
Ability to collaborate effectively with internal teams, vendors, and external stakeholders
High attention to detail, especially in environments where accuracy and reliability are critical
Candidates must be fluent in English as they will be working with teams in both the USA and across Canada
Physical Requirements
Position requires long periods of sitting, typing, and phone/video calls
Total Rewards
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a Registered Retirement Savings Plan (RRSP), and several that go above and beyond – tuition reimbursement, paid parental leave, access to a comprehensive library of personal and professional training resources, employee discounts, insurance coverage and more! Apply today to join us in work worth doing!