Technical Services Engineer I - Elevity
Gordon Flesch Company is a leading technology service provider in the Midwest, and they are seeking a Technical Services Engineer I to support diverse technology environments and assist with IT infrastructure needs. The role involves consulting on technology solutions, resolving technical issues, and maintaining network security and availability for clients.
Responsibilities
- Consult with Elevity management and senior level consulting engineers on technology solution decisions and provide applicable recommendations
- Support diverse technology environments to include the server, workstation and general IT infrastructure needs of clients
- Support standard and industry-focused software applications
- Work out of Elevity Support Queues both Remotely and Onsite to resolve client technical issues
- Generate detailed network and technical documentation
- Provide responsive, professional and highly-personable support
- Perform internal and client-facing administrative tasks efficiently and reliably
- Solve challenging technical issues through completion with senior level Consulting Engineers
- Setup and troubleshoot server and desktop hardware
- Maintain with and troubleshoot Microsoft Server and desktop Operating Systems
- Install and administrate Anti-Virus, Anti-SPAM and backup software solutions
- Work with the Elevity operations, project management, sales team, technology partners, and clients in a generalist capacity
- Install and maintain network hardware and software
- Monitor networks to ensure security and availability to specific users
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations partnering with Senior Engineers as needed
- Complete company provided trainings and certifications
- Self-Schedule service calls on site/remote as needed for managed clients
- Complete monthly maintenance reports for assigned clients
Skills
- High school diploma or equivalent required
- 1-3 years Service Desk experience or 1-3 years of IT consulting experience (server, workstation and network support)
- Network+ certification (or ability to obtain within one year)
- Experience with server and desktop hardware
- Experience with Microsoft server and desktop operating systems
- Experience with Active Directory- User Administrations, DNS Administration, DHCP Administrations, Group Policy Administrations
- Experience with antivirus, anti-spam and backup software solutions
- Knowledge of switching and routing technologies
- Basic Knowledge of Microsoft O365 and Azure
- Valid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets
- Ability to work a rotating on-call schedule in order to provide consistent client support
Benefits
- Medical
- Dental
- Personal time
- Vacation time
- Holiday time
- Tuition reimbursement
- 401(k)
- 401(k) match
- A wellness program
- Volunteer hours
- And much more!
Company Overview