Technical Solutions Consultant (US)

We are seeking a skilled and customer-focused Technical Solutions Consultant to join our Client Services team. Reporting to the Strategy Manager, this role will be responsible for delivering technical onboarding, solution design, and ongoing implementation support for some of Xtremepush’s most complex and strategic clients.

As a Technical Solutions Consultant, you will work directly with client technical teams, marketing stakeholders, and internal Product and Engineering teams to ensure successful implementation of the Xtremepush platform. This role is critical in ensuring integrations, data architecture, and CRM use cases are designed and delivered to a high standard throughout the client lifecycle - from initial discovery and onboarding through to ongoing optimisation and technical consultation.

You will support clients who require a higher level of technical partnership than can be provided through standard onboarding, Account Management, or Support channels, particularly where complex integrations, migrations, or advanced CRM setups are involved.

This is an excellent opportunity for someone with strong CRM and data integration experience who enjoys solving technical challenges, working closely with enterprise clients, and delivering high-quality marketing technology solutions in a fast-moving environment.

This is a remote role. #LI-Remote

Client Onboarding & Technical Discovery

• Lead technical discovery sessions with new clients and prospects to understand platform architecture, data sources, and CRM requirements

  Define integration approaches across SDK, API, Webhooks, batch imports, and Kafka ingestion methods

Solution Design & Architecture

• Design end-to-end customer engagement solutions using Xtremepush features including Journeys, Campaigns, Segmentation, Promotions, and Personalisation

  Translate business use cases into scalable technical implementations

  Recommend best practices for event structure, profile attributes, identity resolution, and consent management

  Validate technical feasibility of complex use cases with Product and Engineering teams
  
  

SDK & Platform Implementation Support

• Guide clients through mobile and web SDK integrations (iOS, Android, Web, React Native, etc.)

  Support setup of push notifications, email, SMS, in-app messaging, and web messaging channels

  Assist with device tracking, subscription preferences, and identity management

  Provide technical support during development, QA, and production rollout phases

  Support marketplace and custom integration workflows
  
  

Campaign & CRM Use Case Enablement

• Support implementation of lifecycle campaigns, triggered journeys, promotions, and segmentation strategies

  Assist clients with campaign triggers, event-based automation, and API-driven workflows

  Provide guidance on personalisation tokens, dynamic content, and templating

  Help marketing teams design technically sound campaign architectures
  
  

Ongoing Technical Consultation & Support

• Act as the technical point of contact for assigned enterprise clients

  Support post-onboarding optimisation, new use cases, and platform enhancements

  Investigate and resolve complex technical or data-related issues

  Work with internal teams to ensure timely resolution of escalations
  
  

Cross-Functional Collaboration

• Partner with Account Managers and Customer Success to deliver a consistent client experience

  Work with Support and TechOps to troubleshoot platform or integration issues

  Provide feedback to Product on client requirements and feature gaps

  Contribute to internal documentation, best practices, and onboarding templates
  
  

Continuous Improvement & Enablement

• Share knowledge across global Client Services teams

  Stay up to date with CRM, CDP, and marketing automation best practices

  Identify opportunities to improve onboarding processes and technical delivery

Essential Requirements

• 2–5 years experience working with CRM, marketing automation, CDP, or SaaS platforms

  Strong understanding of APIs, JSON, and data integration concepts

  Experience with event-driven architectures and customer data models

  Experience supporting technical implementations for enterprise clients

  Strong problem-solving skills and attention to detail

  Ability to communicate technical concepts to both technical and non-technical stakeholders

  Comfortable working with clients across different time zones, including APAC and EMEA

Preferred Qualifications

• Experience with Kafka, webhooks, SDK integrations, or cloud-based platforms

  Familiarity with mobile marketing, push notifications, and in-app messaging

  Experience with customer data platforms (CDP) or identity resolution

  Experience in gaming, sportsbook, fintech, insurance, retail, or high-volume SaaS environments

  Basic SQL or data analysis experience

  Experience working in a client-facing technical consulting role

Technical Competencies

• REST APIs and webhook configuration

  JSON / event payload design

  Data mapping and ETL concepts

  SDK implementation fundamentals

  Segmentation and customer data modelling

  Campaign automation and journey orchestration

This is a remote role based in New York
Headquartered in Ireland with offices in the UK and US, Xtremepush is an Omnichannel Customer Engagement Platform powered by a built-in CDP. It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first. 



At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.