Technical Support Engineer
Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices.
Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable.
We’re already connecting millions and scaling fast.
Short on time?
Who you are: A support-first, customer-driven problem solver with strong technical instincts
Salary: $90K - $130K
Time zone: Eastern Time Zone
Why we need this role
Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.
We’re hiring a Technical Support Engineer who is:
Customer obsessed: You like helping people unblock real problems
Technical at the core: You’re comfortable reading code and navigating logs
Support-minded: You see support as a craft, not a stepping stone
Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.
This role is for someone who loves technical support and wants to be excellent at it.
Who you’ll be working with
Eliot, Customer Support Lead — your manager and partner in building world-class support
Andy, Technical Support Engineer — your peer, working daily in code and logs
The wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborative
You’ll sit at the centre of how the company operates.
What you’ll be doing day to day
Investigate and diagnose technical issues
Trace issues through logs and our services
Understand and reproduce errors to find the root cause
Share clear updates with customers and engineers
Think like an engineer, act like a support specialist
Read code to spot where things break
Use AI tools to speed up debugging
Make small fixes when appropriate, and escalate when needed
Deliver a great customer experience
Work with users from senior engineers to non-technical operators
Adjust your communication based on the audience
Respond quickly with accurate, thoughtful answers
Improve our documentation, tooling & processes
Write clear docs that reduce repeat questions
Build small tools or scripts to speed up your workflow
Flag recurring issues and suggest improvements
Who you are
You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in.
You’re mission-driven. Building technology that improves healthcare matters to you.
You’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet.
You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity.
You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.
You’re comfortable with code. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.
How you’ll get to know us
Initial call - 30 minutes with Lyn, Technical Recruiter
Behavioural interview - 30 minutes with Eliot - Customer Support Lead
Technical interview (live debugging pair programming) - 60 minutes with x2 engineers
Paid trial day - learn what it would be like to work here and meet the rest of the team
What is the current compensation package
$90K - $130K
Your salary is dependent on your location and experience level
Generous early stage options (extended exercise post 2 years employment)
Regular in-person offsites, last were in Tenerife and Miami
Monthly learning budget of $300 for personal development and productivity
Flexible, remote-first working - including $1K for home office equipment
Monthly budget of $150 to use towards a coworking space
25 days off a year + national holidays
Healthcare coverage depending on location
Oh and before we forget:
Backend Stack: Python (FastAPI), Go, PostgreSQL, Google Cloud Platform (Cloud Run, GKE, Cloud BigTable, etc), Temporal Cloud
Frontend Stack: TypeScript, Next.js
API docs are here: https://docs.junction.com/
Company handbook is here with engineering values + principles
Important details before applying:
We only hire folks physically based in GMT and EST timezones - more information here
We do not sponsor visas right now given our stage