Technical Support Specialist

Our customers rely on RedTrack to make critical business decisions based on their data. In this role, you will help ensure that their tracking works as expected, issues are resolved quickly and accurately, and every customer feels supported and confident using our product. Your work directly impacts customer trust, retention, and the overall quality of the RedTrack experience.

Tasks

Providing troubleshooting and technical support to clients via e-mail and live chat

Assisting with all cases of RedTrack clients and providing support by helping to identify various issues

Supporting clients in configuring accounts to ensure a successful customer journey

Keeping accurate notes and details on support requests

Communicating with the team members regarding ongoing issues

Documenting software problems for review and correct actions

Troubleshooting, first-level diagnostics, providing technical and product expertise to clients’ queries

Working cross-functionally with Product and Sales teams

Requirements

What we expect

Ability to troubleshoot technical issues using structured approaches and logical investigation steps

Strong skills in explaining technical concepts clearly and simply to customers with different levels of technical background

Experience working with reports and dashboards, including validating data accuracy and identifying discrepancies

Good understanding of how web applications work, including tracking, data flow, and client-server interaction basics

Awareness of data privacy and data handling principles in a customer-facing environment

Experience with SaaS products; background in E-commerce and/or AdTech is a strong advantage

Fluency in English and at least one additional language

Nice to have

HTML / JavaScript basics

Experience with advertising platforms (Meta, Google Ads, TikTok)

Familiarity with tracking systems

Benefits

Competitive compensation and stock option program

Fully remote setup with flexible working hours

21 paid vacation days plus 10 personal paid holidays

Paid sick leave and maternity/paternity leave

A collaborative team culture built on ownership, clarity, and trust

Opportunities for professional growth, experimentation, and real impact

Team offsites and conference trips - we love connecting offline too