TECHNICAL SUPPORT SPECIALIST
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. They are seeking a Technical Support Specialist to use their technical skills to support innovative technology that strengthens communities. The role involves resolving Tier 1 support issues and troubleshooting Coreforce applications and hardware.
Responsibilities
- Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures
- Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories
- Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed
- Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system
- Participate in scheduled on-call rotation to support after-hours client needs
Skills
- Technical Support expertise
- Ability to resolve Tier 1 support issues via phone, chat, email, and remote desktop tools
- Experience using internal knowledge bases and standard operating procedures
- Ability to troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories
- Basic network and connectivity troubleshooting skills (LAN/WAN/Wi-Fi)
- Ability to assist with simple configurations when needed
- Accurate documentation of customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system
- Willingness to participate in scheduled on-call rotation to support after-hours client needs
Benefits
- Flexible hybrid schedule
- Free chef-inspired lunch Mon–Thu
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
Company Overview