Technical Systems Analyst/Application Support

Remote, USA

Posted Jun 14, 2026

Full-time

UNITY Systems is seeking a Technical Systems Analyst to provide Tier-2 application support, troubleshoot system issues, and support end users to ensure reliable application performance. The role involves resolving escalated application support tickets and monitoring systems while documenting resolutions.

Responsibilities

Resolve escalated application support tickets
Troubleshoot application and system issues
Support users via phone, email, chat, and ITSM tools
Monitor systems and document resolutions

Skills

Application or systems support experience
Strong troubleshooting and customer service skills
Clear written and verbal communication
Ability to participate in on-call support
ITSM tools (ServiceNow preferred)

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Company Overview

Unity offers a suite of tools to create, market, and grow games and interactive experiences across all major platforms from mobile, PC, and console, to extended reality. It was founded in 2004, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://unity.com/.

Company H1B Sponsorship

Unity has a track record of offering H1B sponsorships, with 53 in 2025, 55 in 2024, 39 in 2023, 81 in 2022, 62 in 2021, 78 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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Technical Systems Analyst/Application Support

Responsibilities

Benefits

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