Technology Control Analyst
Piper Sandler is a leading investment bank focused on connecting capital with opportunity. They are seeking a Technology Control Analyst to support technology governance, operational resiliency, and risk management across the firm, with responsibilities including business continuity planning and vendor management.
Responsibilities
- Support review and updating of Business Continuity Plans (BCPs) and runbooks for various business lines
- Assist in conducting testing for vendor and internally hosted applications to improve failover times and align Recovery Time Objectives (RTOs)
- Help maintain the firm’s Crisis Communication tools and ensure employee data is accurate for emergency notifications
- Coordinate planned power outages and maintenance visits (HVAC, UPS, controls monitoring)
- Participate in post-incident reviews and document resiliency improvements
- Support mapping of applications and services to vendors for improved tracking and visibility
- Develop advanced reports utilizing complex queries and pivot tables in Excel and PowerBI
- Ensure all vendors are assessed and follow the vendor management process collaborating with both vendor contacts and internal vendor owners
- Gather relevant ESG information for annual reporting
- Assist with design and testing of processes in ServiceNow related to Change, Incident, and Problem Management
- Facilitate regular technology production operations reporting to review and align on change, incident, and problem management
- Review and update training materials and procedures for technology teams
- Prepare and update technology control dashboards and monthly reports and reviews
- Assist with technology control projects and enhancements
- Support lifecycle management of physical and electronic records, identifying documents for destruction to reduce storage costs and mitigate legal risk
- Assist in reconciling retention schedules against regulatory requirements (e.g., FINRA) and identify compliance gaps
- Analyze vendor invoices for accuracy and support development of automated reconciliation solutions
- Administer physical security systems (Brivo, Alta) including managing platform access globally
- Resolve badge access break-fix issues and generate ad-hoc access reports
- Coordinate with facilities teams on security system maintenance, upgrades, and decommissioning projects
- Conduct periodic badge access audits
Skills
- 1-3 years of relevant experience in business analysis, technology operations, IT service management, or risk management
- Bachelor's degree
- Strong proficiency in Microsoft Excel (pivot tables, complex formulas, data manipulation)
- Critical thinker with self-directed approach and ability to influence change
- Strong communication and analytical skills
- Motivated self-starter with drive to learn business objectives and products
- Detail-oriented with ability to manage multiple priorities
- Experience collaborating with cross-organizational groups
- Willingness to travel as needed
- Experience with ServiceNow or similar ITSM platforms
- Knowledge of ITIL v4 framework
- Experience with PowerBI or data visualization tools
- Process automation experience
- Understanding of business continuity principles
- Familiarity with regulatory requirements (FINRA, SEC)
Company Overview
Company H1B Sponsorship