Technology Specialist
Rudick Innovation & Technology delivers mission-critical IT services to the Architecture, Engineering & Construction industry. As a Technology Specialist, you will provide Tier 1 technical support for clients, ensuring excellent customer service and effective communication while resolving end-user issues.
Responsibilities
- Provide Tier 1 technical support for desktops, laptops, printers, and common business applications (Microsoft 365, Windows OS, Adobe/Autodesk/Egnyte)
- Use RMM and PSA tools (Datto RMM, Autotask PSA) to log, troubleshoot, and resolve tickets
- Identify issues that require escalation and work with remote engineering teams to hand off appropriately
- Assist with physical device setups, office tech moves, and on-site troubleshooting
- Deliver excellent customer service with a calm, solutions-oriented approach
- Maintain documentation, asset tracking, and clear communication with both clients and internal teams
- Be a trusted steward of the client relationship—represent RIT with professionalism, reliability, and a solution-first attitude
Skills
- 1-3 years of hands-on IT support experience; MSP or AEC support is a plus
- A minimum of one industry certification (CompTIA A+ or equivalent 3-years work experience)
- Familiarity with Microsoft 365, Windows OS, and cloud-based file systems like Egnyte
- Ability to prioritize and multitask while maintaining a professional, client-facing demeanor
- Comfortable making friendly small talk with end users—without distracting from their workflow
- Clear communicator, fast and accurate typist (60+ WPM), and organized under pressure
- Experience in customer-facing roles (retail, hospitality, service industry) is highly valued
Benefits
- Medical
- Dental
- Vision
- 401(k) matching
- Certification reimbursement
Company Overview