Training Coordinator

Bucherer USA is seeking a Training Coordinator to join the Human Resources team, primarily supporting the Learning and Development function in a variety of projects and administrative tasks. The role involves collaborating across departments, managing the Learning Management System, and supporting training initiatives to enhance employee experience.

Responsibilities

• Collaborate and work cross functionally across a variety departments and retail to assist in producing deliverables that will have a positive impact and experience for our employees
• Act as the administrator for the Learning Management System (LMS), resolving technical issues, managing user feedback, and responding to learning needs identified through the platform
• Responsible for the administrative upkeep of the Mystery Shop Program- reviewing scores, identifying opportunities, tracking successes and drafting related communications
• Support in design and produce training collateral for all of retail
• Track participation, completion, and engagement metrics across all training platforms
• Responsible for managing and updating of the brand training calendar for all locations, consisting of 30 plus brands
• Responsible for managing and updating of the company L&D calendar for corporate
• Responsible for planning and coordination of brand and internal trainings, ensuring a seamless execution of these sessions, both in-person and virtually
• Communicate effectively with internal teams and brand partners to ensure clarity of expectations and training needs
• Support onboarding program-track progress, auditing training completions, and communicating opportunities with HR
• Assist in facilitating engaging workshops in person and via Microsoft teams
• Assist in the planning and execution of employee engagement activities and events
• Flexible to support at 5th Avenue and Long Island City office, as needed
• Help create a positive and inclusive learning environment
• Stay current with training trends, tools, and facilitation techniques
• Ad hoc projects as assigned related to the HR and Learning and Development function

Skills

• Bachelors degree
• Knowledge of Excel, PowerPoint, Microsoft teams
• Must have excellent attention to detail and organization skills
• Excellent interpersonal skills with the ability to build strong internal and external partnerships, acting as a liaison between corporate departments, brand partners and store locations
• Strong and confident verbal and written communicator
• Excellent team player and collaborator
• Ability to engage and motivate diverse groups of individuals
• Experience in training teams in person and in virtual settings
• Must have an understanding of the luxury industry, watch and jewelry knowledge a plus
• Ability to maintain utmost professionalism and discretion
• Experience in a multitasking work environment
• Positive and can-do attitude

Company Overview