Travel Customer Success Coordinator
About the Opportunity
We're expanding our virtual client success team and are looking for motivated individuals to join us as Travel Customer Success Coordinator. In this role, you'll play a key part in ensuring clients feel supported, informed, and confident as their travel plans come together.
You'll help guide travelers through each stage of the process—keeping details organized, providing timely updates, and ensuring a smooth experience from initial planning through final confirmations. This is a great opportunity for individuals who enjoy working with people, staying organized, and contributing to positive outcomes in a remote setting.
No prior travel industry experience is required. Training and ongoing support are provided.
What You'll Be Responsible For
Connect with clients to understand trip goals, timelines, and preferences
Help manage and track travel arrangements, including lodging, transportation, and activities
Provide updates on booking progress and next steps in the planning process
Review available options using approved platforms to support client decisions
Respond to questions through email, phone, and online messaging tools
Assist with itinerary updates and follow-through on client requests
Maintain clear and accurate client records within internal systems
Take part in onboarding and continued learning sessions
What You'll Gain
Remote work environment with flexible scheduling
Guided onboarding to support a smooth start
Ongoing access to training and development resources
Use of professional travel coordination tools and systems
Eligibility for incentives and travel-related perks
Opportunities to grow into advanced roles within the team
What We're Looking For
Strong communication and client support skills
Organized, detail-oriented, and able to manage multiple tasks
Self-motivated and comfortable working independently
Basic computer knowledge and confidence using online systems
Reliable internet connection
Positive attitude and willingness to learn
Legal eligibility to work (US, UK, Mexico, Australia, or Spain)