Travel Experience Care Representative
About the Position
We're growing our remote client support division and are currently seeking organized, people-focused individuals to join our team as Travel Experience Care Representatives. In this role, you'll assist travelers throughout the planning process by helping manage travel details, coordinating reservations, and providing ongoing support to ensure each experience comes together smoothly.
This opportunity is ideal for individuals who enjoy communication, problem-solving, and working independently in a flexible remote environment. Whether you're coming from a customer service, hospitality, administrative, or scheduling background, full training and continued guidance are provided.
Responsibilities
Assist clients with planning travel experiences based on preferences, timelines, and budgets
Coordinate travel components including hotels, cruises, transportation, excursions, and activities
Research travel availability and compare options using approved booking systems and supplier platforms
Keep clients informed regarding confirmations, reservation progress, and upcoming travel details
Respond to inquiries professionally through phone, email, and digital communication channels
Support itinerary revisions, schedule changes, and follow-up requests when needed
Maintain accurate client records and organized documentation within internal systems
Participate in virtual onboarding, training sessions, and ongoing development opportunities
What This Opportunity Includes
Fully remote work environment
Flexible scheduling options
Guided onboarding and step-by-step training
Ongoing mentorship and professional development resources
Access to travel tools, supplier networks, and coordination platforms
Eligibility for travel-related perks, incentives, and recognition programs
Advancement opportunities within a growing remote team
Preferred Qualifications
Strong communication and customer support abilities
Excellent organizational skills and attention to detail
Ability to multitask and manage responsibilities independently
Comfortable using email, web-based systems, and online communication tools
Reliable internet connection and professional work habits
Positive attitude and willingness to learn new skills
Previous experience in hospitality, customer service, administration, scheduling, retail, or support roles is helpful but not required
Requirements
Must be at least 18 years old
Applicants must be authorized to work within the U.S., U.K, Mexico, Australia, Spain, or approved regions